Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with Agentforce-guided troubleshooting from unified data.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Texas Tech maximizes retention and graduation rates with Salesforce.
Learn how it consolidated more than 8 different systems into one unified view of every student.
Customer Story
Agentforce will transform ezCater’s customer experience.
Discover how Agentforce will automate customer service to simplify ordering food for the workplace.
Customer Story
Carnegie Learning sales teams focus more on selling with Agentforce.
AI-powered summaries and emails help reps focus, close deals faster, and drive growth at scale.
Customer Story
Paris 2024 goes for gold with personalized emails for 8M fans.
Journey Builder makes every Olympic fan experience unique with personalized messages.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Thnks unifies data for 4x productivity boost with Salesforce.
Learn how the gratitude platform moved from operational chaos to customer-centric growth.
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Story
Bombardier boosts productivity and prioritizes leads more effectively with AI & data.
Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
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