Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
Autonomous agents will dispatch roadside help at scale and keep members informed in real time.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Agentforce helps Prudential’s retirement sales team focus on customer and advisor connections.
AI agents give wholesalers more time by alleviating
administrative tasks so they can focus on building relationships.
Customer Story
Salesforce’s sellers close more deals in less time with Agentforce.
From onboarding to quoting, digital labor accelerates every stage of the deal cycle.
Customer Story
deinePflege makes in-home healthcare more accessible with Agentforce.
Digital labor resolves 40% of support cases in seconds so customers get care supplies faster.
Customer Story
Pacers Sports & Entertainment reaches new fan heights with Agentforce.
AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.
Customer Story
The RealReal gives every consignor a VIP experience with Agentforce.
AI agents help reps bring more luxury goods into the circular economy.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalized support and instant answers help customers make confident decisions.
Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
Agentforce is reinventing how visitors navigate Salesforce’s websites.
An AI agent answers product and pricing questions and routes leads to reps for faster sales.
Customer Story
Agentforce resolves IT and HR questions 24/7 for Salesforce employees.
AI-powered digital labor provides on-demand support to 76,000 employees — all through Slack.
Customer Story
Engine provides personalized service to 900,000 travelers with Agentforce.
A digital workforce provides concierge-level service without increasing overhead.
Customer Story
Agentforce helps Fujitsu handle 120% more inquiries with no extra staff.
Digital labor helps reps manage and prioritize their cases efficiently, even during demand surges.
Customer Story
Equinox gives clients a personal AI fitness concierge with Agentforce.
Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
A digital workforce will resolve 80% of customer service questions.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
Always-on AI agents handle quotes and booking so staff can focus on personalized service.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
Indeed will speed up hiring with Agentforce’s digital workforce.
Fewer administrative tasks helps Indeed employees focus on their mission: helping people get jobs.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Transcend offers always-on personalized telehealth with Agentforce.
Digital labor autonomously handles tasks, from enrollment processes to tracking wellness goals.
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