Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Agentforce resolves 83% of visitor issues on the Salesforce Help site.
Learn how Agentforce delivers instant expertise and reduces human escalations by 50%.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
McLaren Racing uses data and AI to drive up fan engagement.
Learn how the Formula 1 team unlocks new insights to personalize every interaction with the Einstein 1 platform.
Customer Story
Einstein for Service helps Air France-KLM customer experience soar to new heights.
See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.
Customer Story
Standard Bank transforms to a customer-centric approach with Einstein 1.
Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
Customer Story
Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.
Learn how reps use AI prompts to quickly generate personalized prospecting emails.
Customer Story
SiriusXM builds personalized listening experiences with Data Cloud.
Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content.
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Fisher & Paykel elevates service to match the luxury of its products.
Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences.
Customer Story
Holmes Murphy is leading the way for next-gen insurance agencies.
See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Neolait creates product descriptions in minutes with AI.
Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
Customer Story
Susan G. Komen® helps 600% more patients with Health Cloud.
Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
Customer Story
Baptist Health gets proactive with care using Data Cloud.
Learn how the healthcare provider turns disparate data into a complete patient view at scale.
Customer Story
Mascoma Bank uses data to understand customers’ needs and preferences.
Learn how this mutual bank increases operational efficiency and improves customers’ financial wellness with the Einstein 1 platform.
Customer Story
AAUM breaks silos and decreases membership acquisition costs by 50%.
See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
Algo cuts service call times by 80% with Einstein 1 Service.
Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story
Grammarly increases plan upgrades by 80% with sales and marketing AI.
Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
Customer Story
World Champions, the Texas Rangers score big with a 360-degree view of operations data.
See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
Customer Story
Create fans for life. See how the AFL is growing engagement.
Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
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