Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Agentforce resolves 83% of visitor issues on the Salesforce Help site.
Learn how Agentforce delivers instant expertise and reduces human escalations by 50%.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.
See what the U.S.’s most traveled airline did to upgrade its employee experience to first class.
Customer Story
SmartRent Delivers Seamless Property Management with Salesforce
Learn how SmartRent's adoption of a CRM platform led to a banner year
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Mindbody optimizes its view of the customer.
See how Mindbody leveraged Premier Support to optimize their view of the customer.
Customer Story
The City of Grande Prairie embraces digital-first customer service.
Discover how one city modernized its customer experience.
Customer Story
How FOX Sports transformed event production operations.
The sports channel uses Salesforce to create a single view of its customers.
Customer Story
Proactive, personalized expertise helps KONE deliver innovation faster
Learn how working with a Technical Account Manager helped deliver innovation faster.
Customer Story
Salesforce helps Humu make work better for everyone.
Humu is focused on making work better for everyone with some help from Salesforce Essentials.
Customer Story
How small business ICS+ experienced big wins in productivity.
Learn about the steps ICS+ took to slash manual tasks and give time back to its employees.
Customer Story
Ovation Medical
The company's new portal improved customer experiences and freed up sales to focus on new business.
Customer Story
Priority Health Creates Personalized Experiences with Salesforce.
Learn how Priority Health partnered with Professional Services to accelerate digital transformation.
Customer Story
How Mercedes-Benz is reinventing itself to be more customer-centric.
Learn how Mercedes-Benz is partnering with Salesforce to become a more customer-centric company.
Customer Story
Four Steps to Building a Self-Service B2B Online Storefront
See how Chambers Gasket built an online portal that frees up sales reps to pursue new business.
Customer Story
GE Renewable Energy creates a user-friendly B2B storefront.
Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Customer Story
Ads That Wow: How NBCUniversal Helps Advertisers Keep Fans Interested
See how NBCUniversal is centralizing advertiser and consumer experiences ahead of the LA28 Olympics.
Customer Story
How IBM´s collaborative communities build a more vibrant work culture.
Learn how IBM collaborates to build deeper employee, partner, and customer connections.
Customer Story
See how ENGIE is using data to help its customers use less carbon.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Sonos creates connected customer experiences to amplify relationships.
Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.
Customer Story
How Fike took its revolutionary sales and service digital.
Learn how to connect your data in a single platform for better, faster sales and service.
Customer Story
How CarMax is disrupting automotive retail for a second time.
Read How CarMax is disrupting automotive retail for a second time.
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