Standard Bank transforms to a customer-centric approach with Einstein 1.
Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
Africa’s leading bank uses Financial Services Cloud for a unified customer view and personalized services.
Standard Bank Group has been serving clients for over 161 years. Faced with the challenge of inconsistent legacy systems and a fragmented view of customer data, the bank needed a solution to enhance customer service and streamline operations.
Partnering with Salesforce, Standard Bank adopted the Einstein 1 Platform and Financial Services Cloud, creating a unified data repository that significantly transformed customer interactions, leading to closing open cases 86% faster and a 28% boost in customer satisfaction. Additionally, the introduction of a fully functional API marketplace powered by MuleSoft enhanced governance and self-service capabilities, increasing the percentage of governed APIs from 0% to 70% in under six months.
We are putting the client at the center of everything we do. That will drive customer success for clients in Africa and business success for us.
Yvonne NamutosiSalesforce Country Head, Uganda and Global Service Lead, Standard Bank