Automotive

Automate service alerts and workflows with vehicle data.

Provide early, holistic insights into customer interactions and service experiences. Generate reports based on attributes from sensors and milestone summaries.
Automate alerts and workflows. Deliver quick and comprehensive overviews of the vehicle’s maintenance history and upcoming service needs to provide better service to customers.
Route recommendations to the correct channel, employee, or line of business.

Use case summary

Proactively engage clients and personalize their service experience with insights and AI-driven recommendations, derived from vehicle maintenance history and driver data.

Industry

Automotive

Salesforce products used

Data Sources Used

Profile Data

Telematic

Website/Mobile

Captive Financial Data

Purchase Data

Service History

Vehicle Preferences

Test Drive History

Loan/ Lease History & Payments

Apply Insights and Predictions

By bringing together the data sources referenced in this use case, teams can build calculated insights or run predictive models with Data Cloud that will allow them to make smarter decisions or power new automations.

Calculated Insights	Combine vehicle maintenance history and real-time performance data to accurately assess a vehicle's overall health, while also integrating purchase data, service history, and loan/lease payments to understand the total value of every driver.
Predictive Models	Implement models to deliver recommend upgrades or next best actions to service agents. Apply models to your vehicle maintenance and health data to create predictions on potential service related issues that can be shared with agents.