Energy & Utilities

Be the trusted energy advisor.

Advise on optimal energy use by adjusting load and demand in near real-time.
Disaggregate information about buildings and device or appliance usage signals. Generate advice based on calculated insights.
Provide relevant options for carbon footprint of energy use and reduction options.

Use case summary

Become the advisor to your customer on their energy bills. Providing advice to customers on how to manage their bills, improve energy efficiency, get ROI on investments in their home or buildings, and achieve energy and emissions targets.

Industry

Energy & Utilities

Salesforce products used

Data Sources Used

Interval Meter Usage Data

Interval Pricing Data & Forecasts

Weather Data

Time Series Carbon Data

Interval Grid Sensor Data

Energy Billing Data History

GIS Data

Apply Insights and Predictions

By bringing together the data sources referenced in this use case, teams can build calculated insights or run predictive models with Data Cloud that will allow them to make smarter decisions or power new automations.

Calculated Insights	Analyze energy consumption patterns based on meter usage data, time of day, and weather conditions. Calculate grid sensor data combined with GIS data to monitor the health of the electrical grid and predict potential failures. Calculate the carbon footprint of energy usage over time using time-series carbon data.
Predictive Models	Predict upcoming spikes in energy consumption based on historical usage and weather, or other market-related data. Leverage usage, appliance, and building data to create models that recommend next-best actions for customers' energy utilization.

What's the impact

Increase CSAT

Increase in Adoption of State Funded & Climate Impact Programs

Improved Service

Hyper-Personalization Accuracy

Cost Reduction Through Case Deflection

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