The Future of Telecom: Intelligent Sales and Customer Service through Data and AI

Discover the power of autonomous AI and how humans with AI Agents drive customer success together. Learn how to tackle industry specific challenges and tasks with out-of-the box industry solutions to empower Sales and Service teams in Telecommunications companies. Salesforce is delivering the future now with the help of Communications Cloud, Data Cloud and Agentforce.

In this session you will learn
-about priorities addressed with Salesforce technology,
-about the latest innovations for Communications Cloud, and
-how to utilize the Salesforce platform for excellent customer and employee experiences.

We will also explore use cases for Sales and Service and demonstrate how quick and easy it is for non-tech team members to build their own AI agent with our new Agent Builder.

Please note: This session will be held in English.

Speaker:
Patrick Heinen, Senior Director Solution Engineering Cloud Sales Germany

We look forward to your registration!

Your Salesforce Team