FAQ

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Event Information

Dreamforce is an annual event that brings together the global Salesforce Community for learning, connection, fun, and giving back. It’s an experience that celebrates Trailblazers and customer success. Dreamforce is where Trailblazers from all over the world gather to share their stories of success and learn from each other. It’s one epic family reunion.

Established in 2003, Dreamforce has grown into far more than just a conference — it’s an experience unlike any other. From inspiring keynotes and sessions to visionary thinking and the future of business — to actually changing the world — it’s an empowering and inspirational gathering.

This epic event features 1,200+ keynotes, sessions, workshops and demos featuring innovative product launches, world leaders, product experts, AI visionaries, and more.

Dreamforce takes place in San Francisco, CA at Moscone Center on September 17–19, 2024. Plus, we’ll also have an exclusive free broadcast experience on Salesforce+.

Everyone is welcome and encouraged to attend, whether new to Salesforce or a long-time product user. Previous years have attracted attendees from all over the world, across every industry and every line of business. 

We host many other events throughout the year, including TrailblazerDX, which is geared toward Salesforce administrators, developers, and architects, and Connections, which attracts marketing, customer service, and commerce professionals. Tableau Conference brings together data analysts and business leaders who are changing their business with the help of data. Dreamforce is the largest of them all, and it’s the gathering place for all Trailblazers, everywhere. Whether you’re a company of five or a Fortune 500, there’s something to take away from Dreamforce.

We will be streaming the best of Dreamforce on Salesforce+ from September 17–19, 2024. While there will be some live broadcast-only moments, many of the can’t-miss sessions will be available on demand between 24–72 business hours after the event. We will also have a selection of top breakout and theater sessions from the in-person San Francisco experience available on demand. For the full experience, join us in San Francisco.

Salesforce+ is a streaming service that gives you a front-row seat to select Dreamforce episodes and unlimited access to Salesforce’s original series. Catch luminary speakers, customer success stories, and groundbreaking innovation from anywhere. Membership is free, easy, and available to everyone.

Registration

To register for the in-person experience at Dreamforce, click the Register button on the top right of this page. You will need to create an account to register. This account will give you access to your registration details, recommended sessions, Agenda Builder, and so much more.

If you created an account for a previous Salesforce event, use that same email and password in the login box. If needed, click Forgot Password to trigger a reset.

From there, you’ll provide a few additional details, select your hotel and conference pass, and then you’re on your way to experience Dreamforce in San Francisco, CA.

Register now for $1,999 and save $500 off the Full Conference pass price while supplies last.

The Conference pass is valid September 17–19, 2024. It includes access to all keynotes, breakouts and theater sessions, hands-on workshops, roundtable discussions, AI Associate and Data Cloud Consultant certification exams onsite (Limited seating. First come, first seated), networking with your community, the Welcome Reception, and Dreamfest. It also includes daily refreshments and lunch.

Express Badge Pickup with Digital Pass, powered by Wicket, is our exciting new way to help you save time by breezing through badge pickup and when attending select keynotes. Digital Pass (via facial authentication) matches your photo to your record. It's easy, simple, and 3x faster than general badge pickup. Opting in takes less than 30 seconds. Log in to upload your live selfie.

Please contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT:
U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: dreamforceregistration@salesforce.com

Please contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT:
U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: dreamforceregistration@salesforce.com

All transfer and cancellation requests must be submitted in writing to the Salesforce
Events Help Desk at DreamforceRegistration@salesforce.com. For a full refund of the Event
registration fees, cancellation notices must be received by 11:59:59 p.m. PT on Friday, August 16,
2024. Cancellation notices received between 12:00 a.m. PT on Saturday, August 17, 2024, and
11:59:59 p.m. PT on Friday, August 30, 2024, will be processed at 50% of the Event registration fees.
No refunds will be processed for cancellation notices received after 12:00 a.m. PT on Saturday, August
31, 2024. 

Full cancellation/substitution terms may be found in the Events Terms of Service.

Accepted payment methods include: Visa, MasterCard, Discover, American Express, or Debit cards with a major credit card logo.

Substitution requests will be processed free of charge if submitted by 11:59:59 p.m. PT on
Friday, August 30, 2024. Substitution requests after this date are subject to a USD$100 transaction
fee. These cancellation terms also apply to the registration fees for all classes and events offered as
part of Dreamforce 2024.

Full cancellation/substitution terms may be found in the Events Terms of Service.

Session Information

Main Keynote: Join us to discover the latest product innovations and major announcements from Salesforce! Experience live demos, listen to luminary speakers, and be inspired by captivating stories of customer success.

Keynotes: Experience the latest product innovations and trailblazing announcements from Salesforce with live demos, luminaries, and stories of customer success for a specific buyer, industry, or topic.

Breakouts: Attend our dynamic 45-minute presentation, focusing on a specific product or solution, followed by a Q&A session.

Theaters: Experience a concise and informative 20-minute session introducing a specific topic. Whether it's tips and tricks or a how-to presentation, you'll get the essentials in a quick and engaging manner.

Interactive Session Types
Roundtables: Gatherings of like-minded attendees to discuss a particular topic. Opportunity to network and share best practices and common challenges facing the Salesforce community. Moderated by expert at each table.

Hands-on Trainings: Facilitated by a Salesforce Expert, 60 to 90-minute sessions that include guided exercises with hands-on practice in a Salesforce org. Product experts are standing by to help; computers provided.

Workshops: Participate in expert-led 60-minute interactive sessions to learn a product or skill. Computers may be provided or bring your own, if specified (clarified in abstract).

Certification Exam: A Salesforce certification is a globally recognized credential that grows your resume, highlights your skills, and proves your hands-on experience with Salesforce. Computers provided.

Campfire: Immerse yourself in 20-minute community-led sessions, focusing on niche topics with smaller groups. Engage in post-session Q&A for deeper insights through stand-and-deliver interactions.

Activity: Key experiences and activations to discover the latest innovations, engage with product experts, and connect with peers. Check out all experiences you cannot miss here.

Salesforce+: Experience the content from Salesforce+ live and onsite. Featuring luminary speakers, customer success stories, and groundbreaking innovations in addition to demos, tips and takeaways, and so much more.

You can see all the sessions taking place in person at Dreamforce on our Sessions page. From there you can filter by role, industry, product, and more.

Session owners are encouraged to share their presentations after the conference. Registered attendees can visit the Sessions page the week after the conference to find shared presentations. Limited episodes will be available on demand on Salesforce+.

Agenda Builder allows registered attendees to view sessions by date and time to help them plan out their time at Dreamforce. Attendees can add a session to their agenda and favorite sessions they are interested in. Please note: Many sessions will operate on a first-come, first-seated basis. New this year: Each registered attendee will be able to reserve a seat for (2) workshops, (2) hand-on trainings, (2) roundtables, and (1) certification.

New this year, each registered attendee will be able to reserve a seat for (2) workshops, (2) hands-on trainings, (2) roundtables, and (1) certification. As you’re scrolling sessions, look for the "Reserved seating" indicator and click “Schedule” to reserve your seat. Please read the "Important" notes to help clarify which sessions are reserved seating and which are still first-come, first-seated. If a session is "Full", we encourage you to favorite it and check back later if a spot becomes available. You’re also welcome to show up onsite and join our standby line.

Important: Please note that those who reserve a seat are required to arrive 10 minutes in advance. Otherwise, your spot may be given to someone on standby. Additionally, if you remove the session from your calendar any time before the session starts, your spot will be open for someone else to schedule.

We know there’s a huge appetite for deep learning. We have increased these critical session types as well as room capacity to accommodate as many as possible. If, however, your desired session is “Full,” we recommend that you favorite that session and check back to see if a spot opens up closer to the time of the event. We will also have dedicated lines for those who would like to be on standby if there are no-shows for that session. 

In addition, we’re excited to offer more of these session types virtually on Salesforce+ the week following Dreamforce. Check the “Get Hands On with Dreamforce Innovations” Salesforce+ page for details.

Yes. You must arrive at least 10 minutes prior to the session start time or risk your seat being released to someone in the standby line. The reason for this: It takes several minutes to load the room, particularly for those session that require devices, and we want to ensure learning time is not cut into.

All other session types (keynotes, breakouts, theaters, etc.) are first come, first seated. There is no reserved seating but note that some of our most popular sessions fill up 30+ minutes ahead of time. We recommend planning your agenda based on how far away sessions are, understanding if there are multiple opportunities to see that session through repeats, and if there are designated overflow locations.

No more FOMO. You can now catch up on all the highlights and key takeaways from our keynote, theater, and breakout sessions with Session Summaries by Einstein.

These short, AI-generated recaps will be available in the Salesforce Events Mobile App and our Sessions Page later on the day the session occurs. Just look for a session with the Einstein icon on mobile, or a blue Session Summary by Einstein button on web. Then click, and begin reading.

Yes! Session Summaries by Einstein will be available for most sessions. These are short, digestible recaps of sessions, generated by Einstein AI technology, available in the Salesforce Events Mobile App or the Sessions Page in the session details. Just look for sessions with the Einstein icon on mobile, or a blue Session Summary by Einstein button on web! New summaries will be added throughout the event.

Additionally, you will be able to find many of our sessions on Salesforce+ after Dreamforce has ended. Look for the “Available on Salesforce+” indicator to identify which will be recorded for on-demand. 

There are also filters under “Missed a Session?” that will show you sessions with a Session Summary by Einstein available, or if the session will be available on Salesforce+

New this year, Live Session Audio lets you listen to sessions in real-time from anywhere onsite, using the Salesforce Events Mobile App.

Hear the speaker clearly, whether you’re sitting in the front row of a theater, standing in the back, or even grabbing a snack in Campground. 

To get started, download the Salesforce Events Mobile App once it’s available, and find Live Session Audio in the side navigation menu under “Sessions & Activities.” Click the theater you want to tune into, connect your headphones, and if a session is live, you’ll begin hearing audio instantly.  

Please note, Live Session Audio is available during the event only for select theaters and requires headphones, so remember to pack some!

Live Session Audio and Silent Disco are two ways to listen to live sessions and hear audio more clearly while at Dreamforce.  

With Silent Disco, you can listen to session audio via a provided headset, if available, before the session begins. Headsets must be returned after the session ends. 

With Live Session Audio, you can listen to session audio for any theater listed in the Salesforce Events Mobile App from anywhere onsite. It requires you to connect personal headphones to listen.  

Both Silent Disco and Live Session Audio are offered at select theaters only. Sometimes, you’ll be at a theater that offers both options, only one option, or neither. The option you choose ultimately depends on your personal preference and availability.

New this year, the Personalized Trail Map is your one-stop shop for Dreamforce prep.

It includes: 1) A Get Ready checklist, full of different tasks, such as building out your Agenda, downloading the Salesforce Events Mobile App once it’s live, and syncing your Agenda with your preferred calendar; 2) Sessions recommended just for you using AI and machine learning; and 3) Suggested activities and experiences to check out once you’re onsite.

Log into your Attendee Portal to find your Personalized Trail Map.

Personalized Trail Maps are the latest iteration of Trail Maps. While previous years’ Trail Maps recommended sessions for people in your industry and role, Personalized Trail Maps takes it one step further with AI and machine learning-generated session recommendations just for you.  

Log into your Attendee Portal to find your Personalized Trail Map.

Yes! With My Agenda Calendar Sync, you can integrate your Agenda into your preferred calendar platform (Outlook, iCalendar, Google Calendar only). By doing this, you can see any changes you make to your Agenda reflected in your calendar.

To get started, log in online and navigate to your Personalized Trail Map. In the Get Ready checklist near the top of the page, find the task related to syncing your calendar and Agenda. 

Click your preferred calendar platform icon to receive a unique URL for your Agenda and instructions for subscribing to this URL on your calendar. Follow the instructions and you will see your Agenda available in your calendar shortly.

Please note that deleting a session on your calendar will not delete it from your Agenda. You must remove a session from your Agenda online or in the Salesforce Events Mobile App. 

Sync your calendar now.

Accommodations

Yes, Salesforce has reserved hotel blocks in and around San Francisco, CA. You will have the opportunity to book your room during registration within the hotel section. Inventory is limited, available on a first-come, first-booked basis, and our discounted rates are only available until Friday, August 23, 2024.

If you need hotel accommodations after August 23rd and have not yet secured a guest room, please use our trusted third party booking site aRes to secure a guest room.

You can make online hotel bookings for Dreamforce during the registration process. If you wish to add a hotel at a later date or update your existing reservation information, log in with the email and password used during registration.

If you would like assistance in making changes, contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: dreamforceregistration@salesforce.com

Note: Discounted hotel accommodations are available on a first-come, first-booked basis until Friday, August 23, 2024.

After Sept. 3rd, 2024, all changes and cancellations for hotel reservations need to be made directly with the hotel.

If you reserve a room via the Dreamforce registration process, cancellations must be made according to the hotel’s cancellation policy. Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Dreamforce Official Hotel List for your hotel’s specific cancellation policy. 

Note: All hotels will charge a deposit to the credit card on file before arrival, which will be refunded if you cancel within the specified time.

Yes, you may. Before Friday, August 23, 2024, contact the Dreamforce Help Desk to make the transfer.

Beginning Tuesday, September 3, 2024, please contact the hotel directly to update the name and credit card on file for the reservation.

The Dreamforce Help Desk operates Monday–Friday from 6:00 a.m.–6:00 p.m. PT:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: dreamforceregistration@salesforce.com

No. All attendees must register and book their own hotel reservations.

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation. The hotel can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged a penalty equal to the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

No. All hotel reservations must be guaranteed with a valid credit card at the time of booking.

Yes. All hotels require a one-night deposit as a guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Dreamforce Official Hotel List for details.

Yes, as long as you are the cardholder for the credit card you present at check-in.

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in. A credit card authorization form can also be set up with the hotel before your arrival. Please contact the hotel directly to obtain a credit card authorization form using the contact information found here.

No. To obtain the discounted Dreamforce rates, new reservations and changes must be made through the Dreamforce Help Desk or My Info page. After September 3, 2024, any changes to your existing reservation can be made directly with the hotel.

If your check-in or checkout date is not available when searching for your accommodations, please book the available dates that you see at your hotel of choice. Once you have completed a reservation, please contact the Dreamforce Help Desk to request adjusted dates.

Hotel room inventory at Dreamforce is limited and will sell out quickly. While availability at your first-choice hotel may not be available, please consider the many other hotel options provided.

Travel and Transportation

For information on things to do during your stay in San Francisco, check out the San Francisco Travel website.

Temperatures average between 55 degrees F and 70 degrees F (13–21 degrees C) in September in San Francisco. Please pack layers and check weather.com before you travel.

San Francisco International Airport (SFO) is the closest major airport, an easy BART ride or a 25-minute drive from downtown. Alternatively, the Oakland International Airport (OAK) is a 35-minute drive over the Bay Bridge and is also accessible by BART. Lastly, the San Jose International Airport (SJC) is a one-hour drive from the South Bay, accessible by Caltrain.

You can request an invitation letter to accompany your visa application to attend Dreamforce during the registration process. Your registration must be paid in full before your letter of invitation can be issued.

Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend the event. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.

Shuttle service to Moscone Center for Dreamforce attendees is available from select Dreamforce hotels. To learn more and see the official list of hotels, routes, hours of operation, and pickup/drop-off locations, please view the shuttle flyer on our transportation website.

For select hotels, when the shuttle is not in service, and attendees staying within a 15-minute radius of Moscone Center, we encourage all attendees to walk, take public transport, take a pedi-cab, or order an EV or hybrid rideshare to go to and from Dreamforce at Moscone Center. Please note that there will also be no shuttle service for Dreamfest.

For accessible shuttle needs, please reference the Accessibility section below.

There are many public transportation options to arrive at Moscone Center.

* Take Muni to Dreamforce and travel like a local. Muni fares are easy to buy on MuniMobile, the city’s official transit ticketing app. Get unlimited access to buses, trains, and historic streetcars with Muni’s $5/day pass for unlimited bus and train rides. Add cable cars to your unlimited Muni rides with the 1-, 3-, and 7-Day Visitor Passports. Your phone is now your fare — just download the MuniMobile at sfmta.com/getting-around/muni/fares/munimobileTA.

* BART, MUNI Metro: Disembark at the Powell Street Station. Exit to 4th and Market streets. Turn right on 4th. Walk two blocks south to Howard and turn left. The Moscone Center is located in the 700 block of Howard Street. You’ll find Moscone South on your right and Moscone North on your left. Moscone West is located at 4th and Howard streets with a second entrance on 4th Street between Howard and Mission streets. Plan your trip at bart.gov/planner.

* Via Caltrain: From the Caltrain Station (4th and Townsend). Across 4th Street from the train station, catch either the #30 or #45 line. Get off at 3rd and Folsom. Walk one block north toward Howard Street. Turn left on Howard. The Moscone Center is located in the 700 block of Howard Street. You’ll find Moscone South on your left and Moscone North on your right. Find the schedule at caltrain.com/schedule.

* From the North Bay via ferry boat to San Francisco. Ferries arrive in San Francisco at the Ferry Building. Walk through the Ferry Building and exit onto Embarcadero Boulevard. Cross the street to a streetcar platform. (You should now be facing the Ferry Building.) Catch the F-line streetcar and take it down Market Street to 3rd Street. Disembark. From Market Street, walk south down 3rd Street two blocks. The facility is on your right, on either side of Howard Street. Moscone West is located at 4th and Howard streets with a second entrance on 4th Street between Howard and Mission streets. Find routes and schedules at San Francisco Bay Ferry.

Accessibility

Dreamforce represents our grand family gathering sprawling across numerous streets and buildings. It’s important to us to be completely open about the potential challenges for individuals with disabilities or medical needs due to the distance between venues and sessions, as well as the possibility of extensive walking or navigating through crowds.

For individuals with disabilities and/or medical conditions, whether they are recovering from injuries, illnesses, or surgeries, we are dedicated to ensuring your experience is as comfortable and accessible as possible. Please specify any accommodations you may require on the registration form, and a member of our team will personally reach out to gather more details and ensure we can accommodate your needs. We ask that you provide accommodation requests at least two weeks in advance.

If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk at least two weeks prior to the event to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com.

Salesforce is dedicated to ensuring an exceptional experience for all attendees, including people with disabilities and/or medical conditions. We are deeply committed to providing a wide range of innovative support services. Read on to explore the onsite accommodations available and those that can be requested.

If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com.

MOBILITY:
- All buildings are fully accessible, including entries, seating, stages, low-friction turf, and low-height surfaces.
- Every restroom in Moscone Center has an accessible stall, with at least one restroom on every level. Signage helps with wayfinding, and ambassadors can assist in locating the nearest restroom.
- Motorized scooters are available at the Disability Help Desk on a first-come, first-served basis. Attendees can check out a scooter for the day with a government ID and by signing a liability waiver. Scooters must be returned at the end of the day and may not be taken offsite. For off-hours, we recommend reserving a motorized scooter through Scootaround.
- Mobility device charging stations are available in Dreamforest, and outlets are accessible throughout the venue for recharging mobility devices.

DEAF/HEARING LOSS:
- English captions will be provided on screens for all keynote and breakout sessions.
- ASL interpreters will be provided for the Broadcast Theater and upon request. Requests for sign language interpreters must be made by September 3, 2024, through the registration form.

BLIND/LOW VISION:
- Sighted escorts can be arranged through the Disability Help Desk to assist with venue navigation. To facilitate arrangements, please indicate your request for a sighted guide in the registration form.
- Dreamforce attendees who are blind or have low vision can download the free Aira app to their smartphone. This app connects users to highly trained remote agents for assistance with visual surroundings. LINK: https://aira.io

NEURODIVERGENT:
- The event app offers an interactive map to provide clear directions to key locations.
- Guided tours can be requested at the Disability Help Desk in Moscone West to provide clear guidance on key locations.
- Three quiet spaces, designed to alleviate sensory overload and offer relaxation, will be available this year. Dedicated ambassadors will oversee these tech-free zones to ensure they remain peaceful environments.
Quiet Zone Locations
1. Marriott Hotel, Level 5, Pacific F
2. Moscone North Lobby, Room 113
3. Intercontinental, Level 3, Yerba Buena Room

SHUTTLE AND TRANSPORTATION INFORMATION:
- We offer accessible shuttle transportation for individuals with disabilities and/or medical conditions without any prerequisites. If your hotel has shuttle service, you can find shuttle times under General Information in the Salesforce event app, which can be downloaded from the App Store or Google Play. Your hotel will also have a large sign with the schedule in the lobby.
- You can also request an accessible shuttle ride during shuttle hours by contacting our transportation team. To give us ample time to dispatch a vehicle, please contact us at least one hour in advance via phone or email.
Email: df24accessibletransport@kushnershuttles.com
Phone: 818-428-7607

BREASTFEEDING INFORMATION:
- A dedicated Parent’s Room, providing a private space to pump, will be available. Refer to the Salesforce Events mobile app for finalized details on the location, listed under the Accessibility tab.
- The Salesforce Events mobile app is available on the App Store and Google Play (login required).
- Due to liability restrictions, refrigeration for breast milk is not provided.

SERVICE ANIMALS:
- Service animals are welcome throughout the campus. While indoor facilities are not available, service animals can relieve themselves around the Yerba Buena Gardens or outside Dreamforce venues.

DIETARY ALLERGIES:
- All meals will include a variety of salads, bowls, and sandwiches with vegetarian/vegan and chicken/turkey options.
- Vegetarian/vegan offerings with gluten-free (GF),* dairy-free (DF), and nut-free (NF) options are available. *Please note that while GF items are available, the kitchen is not certified gluten-free.
- Food vendors label ingredients, but feel free to ask a server if you have any uncertainties.

If you are registering for the first time, when you register, please indicate “yes” that you need accessibility accommodations and specify your request. 

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements. Sign language interpreters and sighted escorts must be requested by September 3, 2024.

If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com.

During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357). Event staff will also be able to answer accessibility questions and can direct you to the Accessibility Help Desk.

Yes. The Disability Help Desk will be located in Moscone West on the ground floor, marked with signage.

During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357).

Yes. Dreamforce is located at the Moscone Convention Center, and there is a designated drop-off and pickup area that has ramped curbs and automatic entry doors. Moscone Center has accessible sidewalk ramps and elevators. All meeting rooms, theaters, and bathrooms are accessible by wheelchair.

There will be power outlets throughout the campus. Feel free to charge wherever and when needed.

Yes. Priority seating will be available in our keynote and breakout rooms. You can request this service when registering for the event by indicating you have accessibility requirements.

If you require reserved seating in the larger keynotes, please plan to arrive at least 30 minutes before the keynote begins. Please find a staffer with a handheld “Accessible Seating” sign who will direct you to your seat.

ASL interpreters can be requested in advance on the conference registration form. Select “yes” under accessibility accommodations and specify your request. Requests must be submitted by September 3, 2024. We will do our best to accommodate requests on short notice.

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

Assisted listening services can be requested in advance. We recommend you submit a request for this before the event. 

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements. You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice. 

Also new this year, you can now tune into live session audio using the Salesforce Events mobile app. To start, navigate to the Live Sessions Audio player and choose a theater. Then, connect your headphones and begin listening.

Sighted escorts can be requested in advance. We recommend you submit a request for this accommodation before the event. 

If you have already registered, please login to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice.

Yes. We welcome you and your service animal throughout the campus. Owners must take full responsibility for their animals. Animals can relieve themselves outside anywhere around the venue. The owner is responsible for cleaning up after the animal and disposing of waste properly.

We will have accessible-height counters at Registration. There will be signs directing you through the line to the necessary desk. Please connect with a staffer if you have any questions.

Dreamfest at Dreamforce

Dreamfest at Dreamforce is the official celebration of Dreamforce and the UCSF Benioff Children's Hospitals' Concert for Kids. This event brings together everyone for an amazing night of entertainment, networking, and fun.

Dreamfest is included with your in-person registration.

The Giants Ballpark
24 Willie Mays Plaza, San Francisco, CA 94107
Wednesday, September 18
6:00 p.m.–9:30 p.m.

We’re planning an amazing night of entertainment, reception, networking, and awesome fun for all paid conference attendees. Check back for more details closer to the event.

Interested in securing a VIP exclusive space or suite at Dreamfest? Visit theconcertforkids.org to learn more.

A Dreamforce Full Conference badge and government ID is your ticket into the ballpark. All badges will be scanned and reentry is not allowed.

Your security and safety are paramount to us, so we’ll do a full security screening upon arrival to Dreamfest — metal detectors included. 

* Backpacks, large bags, or luggage will not be permitted into the event. However, a small clutch or fanny pack will be allowed.
* Do not bring your laptop, backpack, selfie stick, or dangerous weapons of any kind to the event.
* There is no bag storage at the Giants ballpark. Attendees are strongly encouraged to return to their hotels to drop off valuables or check bags at the Moscone coat and bag check before heading to Dreamfest. The Moscone coat and bag check will be open until 10:30 p.m., so you can grab your bag after the show.

The Giants ballpark is a 15- to 25-minute walk from Moscone Center and downtown hotels, along 3rd Street. It is located in the South of Market area at the corner of 3rd and King streets.

To support our sustainability goals and reduce traffic on city streets, we will not provide shuttles to the Giants ballpark from the Moscone Center or Dreamforce hotels.

Uber and Lyft are also options to get to the Giants ballpark. Rideshare services have a specific drop-off and pickup location on Townsend Street, one block north of the ballpark.

* There is no parking at or around the Giants ballpark on the night of the event.
* Bike Valet will not be available at the Giants ballpark during Dreamfest 2024.

* Public Transportation
* Please reference the individual websites for specific schedules and trip-planning guides.
* Using MUNI, the N or T trains are a quick journey to the King Street and 2nd Street Station, which is located in front of Oracle Park. The 30 Stockton and 45 Union/Stockton also stop near the ballpark, by the Caltrain Depot.
* Caltrain provides service from the SFO/Peninsula area to its San Francisco station, which is one block from the Giants ballpark.
* BART is another great option for SFO and East Bay attendees to get to San Francisco. Take BART to Embarcadero Station and transfer to the N Judah.

Dress warmly, bring layers, and wear comfortable shoes. Dreamfest takes place outdoors in a stadium on the San Francisco Bay. The fog can roll in, making for a cool evening, so be sure to bring layers.

Of course. Inside the Giants ballpark, you will find many options, including gluten-free, vegan, and vegetarian, all located near all GA seating areas and on the field.

All Giants ballpark entrances are wheelchair-accessible by ramps and elevators. Accessible seating is available throughout the ballpark as well as on the field in a designated accessible-seating platform. Volunteers will be available to help guide attendees to reserved seating areas. Additionally, ASL interpreters and captioning are available during the main headliner.

Accessible Shuttle
* If you need a shuttle, whether accessible or standard, for any type of disability, please see the Dreamforce Shuttle supervisor at Moscone Center or contact Kushner & Associates by email df24accessibletransport@kushnershuttles.com or phone 818-428-7607 during shuttle hours. To best help us accommodate, please make sure to request a ride at least one hour in advance.

Yes. The VIP experience includes a private entrance, concert upgrades, and an exclusive after-party. If you’re looking to enhance your Dreamfest experience and contribute toward providing exceptional medical care locally and globally through revolutionary discoveries, visit theconcertforkids.org, the UCSF Benioff Children’s Hospitals benefit website, to learn more.

Dreamfest t-shirts are available for those who donate more than $50 to the UCSF Benioff Children's Hospitals.

From Tuesday to Thursday they will be available at the UCSF Benioff Children's Hospitals Donation Station on Howard Street. On Wednesday night, at Dreamfest, there will be two pop-up stations on the main concourse level. Quantities are limited and distributed on a first-come, first-served basis while supplies last. You can pick up your t-shirt in person with proof of donation.

No, you must pick up your t-shirt with proof of donation in person.

Bootcamp

Trailblazer Bootcamp is the place to build Salesforce expertise and accelerate your path to certification. Experience three full days of expert-led learning, network with other Trailblazers, and uplevel your career. Included in the Bootcamp pass is one certification exam voucher code for use on a certification exam on the last day of Bootcamp or to save and use after the event.

Trailblazer Bootcamp takes place before Dreamforce from September 14–16, 2024, at the Salesforce offices in downtown San Francisco, CA with registration at Salesforce West.

Each track aligns to a specific role. Take a look at the detailed descriptions of our Bootcamp tracks to see which suits you best. If you still have questions, you can post them in the Trailblazer Bootcamp at Dreamforce Community Group.

You cannot purchase a Bootcamp-only pass.

Yes. To ensure the best learning experience possible, we’ve identified some prework for you to complete before you arrive at Trailblazer Bootcamp. Navigate to your track here and click on the prework link for your track.

There will be one optional onsite certification exam opportunity at Trailblazer Bootcamp. The exam will take place on Tuesday, September 16, after classes end for the day. Registration for the exam will open once Bootcamp starts, and each attendee will receive an email with an exam registration code and instructions on how to schedule their exam.

If attendees choose to opt out of taking the exam onsite, they will be able to use the same certification exam registration code they received via email during Bootcamp. This code will be valid until December 31, 2024. For information on registration and computer setup, please visit the Guide to Trailblazer Bootcamp.

No, computers are not provided at Trailblazer Bootcamp. Attendees will need to bring their own computer with the ability to access an internet browser.

Yes. Get updates and post questions in the Trailblazer Bootcamp at Dreamforce Community Group.

Certification

All certification exams will be held at the Marriott Marquis, Golden Gate and Yerba Buena levels. You will need your Dreamforce conference badge to access either level.

Preconference Exams
Kickstart your Dreamforce experience with a certification exam.

Monday, September 16, 2024
5:30 p.m.*

During-Conference Exams
Earn a new certification onsite during Dreamforce.

Tuesday, September 17, 2024
12:30 p.m.
3:30 p.m.

Wednesday, September 18, 2024
8:30 a.m.
11:30 a.m.
2:30 p.m.

Thursday, September 19, 2024
8:30 a.m.
11:30 a.m.
2:30 p.m.*

* Select Salesforce exams will be offered during these exam sessions at a 50% discount (excluding AI Associate, AI Specialist, and Data Cloud Consultant, which will be offered at all other exam times and is included with your Full Conference pass). For more information, please visit the Certification at Dreamforce 2024 Knowledge Article.

Select exams are included with your Dreamforce registration, and others are offered at a 50% discount during certain exam times. For more information, please visit the Certification at Dreamforce 2024 Knowledge Article.

To complete a certification exam at Dreamforce, you must come prepared with the following:
1. Access to your Webassessor account
2. A decision on which exam you plan to take
3. Your Dreamforce conference badge and a government-issued photo ID

For more information, please visit the Certification at Dreamforce 2024 Knowledge Article.

Computers will be provided for certification exams. Please ensure you have access to your Webassessor account prior to arrival.

No. To take a certification exam, you must be a registered Dreamforce attendee.

Additional Information

Yes, please review our code of conduct.

Please contact partnersuccess@salesforce.com if interested in sponsoring the event.

Onsite Information

Badge pickup will be located in Moscone West on Level 1.

Hours are as follows: 

Monday, September 16: 11:00 a.m.—9:00 p.m. PT
Tuesday, September 17: 6:30 a.m.—6:30 p.m. PT
Wednesday, September 18: 7:30 a.m.—5:00 p.m. PT
Thursday, September 19: 7:30 a.m.—4:00 p.m. PT

New and improved at Dreamforce this year, we are expanding the campus!
For your safety, Dreamforest (Howard Street, between 3rd and 4th) is closed before Tuesday, Sept 17.
Dreamforest will open at 8 a.m. on Tuesday, Sept 17, but only to those with a Dreamforce badge. This includes Moscone North public sidewalks. Please plan your arrival accordingly.

Click here to see a map of the best walking paths and more information.

Important notes:
All attendees are subject to a mandatory security screening to enter the event. Be sure to allow enough time for this when planning your arrival.
You must show a government-issued photo ID when picking up your badge.
All attendees must pick up their own badge. Pick up for others is not permitted.
Attendees must wear their event badge at all times during conference activities.
Sharing badges is prohibited.
If you lose your badge, you will need to go to Badge Pickup and request a new one. The replacement badge fee is $150 USD.

Express Badge Pickup with Digital Pass, powered by Wicket, is our exciting new way to help you save time by breezing through badge pickup and when attending select keynotes. Digital Pass (via facial authentication) matches your photo to your record. It's easy, simple, and 3x faster than General Badge Pickup. Opting in takes less than 30 seconds. Log in to upload your live selfie.

At Moscone West, taxis can pick up and drop off on the south side of Howard Street between 4th and 5th streets.
At Moscone South, taxis can pick up and drop off on the west side of 3rd Street before Howard Street.

Rideshare companies will advise attendees to walk outside Moscone and will direct them to the rideshare pickup and drop-off zones located on the south side of Howard Street between 4th and 5th and on the west side of 3rd Street before Howard.
Attendees should follow any directions they receive on the rideshare apps.

New and improved at Dreamforce this year: we are expanding the campus!
For your safety, Dreamforest (Howard Street, between 3rd and 4th) is closed before Tuesday, Sept 17.
Dreamforest will open at 8 a.m. on Tuesday, Sept 17, but only to those with a Dreamforce badge. This includes Moscone North public sidewalks. Please plan your arrival accordingly.
Click here to see a map of the best paths and more information.

Attire for the event is business casual. San Francisco's daily weather in September is typically a high of 75°F (24°C) to a low of 60°F (16°C). Please pack layers and check the weather before you arrive.

WiFi Network: #DF24
Password: Dreamforce24

Bags or backpacks exceeding 12" x 18" x 6" will not be allowed into Dreamforce this year. These must be checked at our Bag and Coat Check prior to entrance. All bags are subject to search.

Bag and Coat check is available all three days at Dreamforce for attendees to check coats and bags:

Moscone West Level 1
* Tuesday, September 17: 6:00 a.m.–7:00 p.m.
* Wednesday, September 18: 7:00 a.m.–10:30 p.m.
* Thursday, September 19: 7:00 a.m.–4:30 p.m.

Moscone South Lobby (enter from 3rd Street)
* Tuesday, September 17: 8:00 a.m.–7:00 p.m.
* Wednesday, September 18: 7:30 a.m.–5:30 p.m.
* Thursday, September 19: 7:30 a.m.–4:30 p.m.

Pocket Park (outside Metreon: corner of 4th & Howard)
* Tuesday, September 17: 8:00 a.m.–7:00 p.m.
* Wednesday, September 18: 7:30 a.m.–5:30 p.m.
* Thursday, September 19: 7:30 a.m.–4:30 p.m.

In an effort to provide a welcoming environment for all Dreamforce attendees, we have provided several dedicated Parent’s Room locations. Parent’s Room is a private space where lactating mothers are welcome to pump. Due to liability, there are no storage cubbies or refrigerators inside. For Mamava units, please access using the Mamava app (available via the Apple App Store or Google Play).

Locations:

* Moscone West, Level 2 - 1 Mamava unit
* Moscone North Lobby, Room 112 - Room with 2 pumping areas
* Moscone South, Lower Level - 2 Mamava units; one wheelchair accessible
* Marriott Marquis, Golden Gate Level - Walnut Room B2
* InterContinental, Level 3 - Yerba Buena Room

Yes. Gender neutral bathrooms are located throughout the Moscone buildings.

The Quiet Zone is a low-sensory space available for guests to take a break and relax. Please use a soft voice, silence phones, and be mindful, respectful, and quiet. Calming activities are available.
Locations:
* Marriott, Level 5 - PACIFIC F
* Moscone North Lobby - Room 113
* Intercontinental, Level 3 - Yerba Buena Room

Yes. Mindfulness Meadow is a place to relax. Practice mindfulness, join group meditation sessions led by Monastics, cultivate gratitude, and breathe a little deeper while at Dreamforce. In addition, this space offers a “peace room” for attendees to practice their faith. All faith traditions and practices are welcome.
The Multifaith Room is located in the Peach Room inside Mindfulness Meadow, and is a space for individuals that seek prayer, meditation, or quiet reflection. Please maintain silence and be respectful while using this space.
Visit Mindfulness Meadow during event hours at the Yerba Buena Center for the Arts, near Yerba Buena Gardens.

We know you can’t blaze trails on an empty stomach, so we’ve set up multiple spaces for you to recharge and refuel.

We’ll have morning and afternoon beverages available throughout Howard Street and Moscone North and West. 

Additionally, lunch will be served from 11:30 a.m. to 1:30 p.m. in:
* Yerba Buena Gardens
* Metreon (Level 1, line starts at Yerba Buena Gardens entrance)
* Codey’s Canteen (Moscone West, Level 1)
* Marriott Marquis (Lobby Level, Atrium Level Day 2 and 3 only)
* Intercontinental (Level 4, Pacific Terrace Foyer).

Preordered specialty meals (halal, kosher, and certified gluten-free meals that were denoted during the registration process) can be picked up in the Yerba Buena East Gardens (behind the theater).

In planning our menus, we’ve kept dietary accommodations and sustainability initiatives in mind. Dreamforce is saving over 10 million gallons of water by eliminating red meat from our food offerings.

Win fun prizes while gaining the skills you need to build applications for the AI era with the Trailblazer Quest.

After completing each Quest activity, ensure your Dreamforce badge is scanned at the designated location. Track your progress and get more details in the Salesforce Events Mobile App (App Store | Google Play).

How to play:
Download the Salesforce Events Mobile App.
Log in with your Dreamforce registration email.
Navigate to the Quest section under "My Event" and learn more about how to play.
Redeem your prizes at the Trading Post, in Trailblazer Forest, Moscone West, Level 1.

Health & Safety

Ensuring the safety and wellbeing of all Dreamforce attendees is our top priority. We’re partnering with local authorities and city organizations to ensure a secure and pleasant experience for everyone involved. Comprehensive safety details, including transit options and how to access round-the-clock support during Dreamforce, is available in the Salesforce Events mobile app. Download now (App Store | Google Play)

Here are some safety tips for Dreamforce attendees.
- Upon leaving Dreamforce events at Moscone, be sure to remove your badge.
- Keep your eyes up, your ears open, and your phone away on city streets and public transportation. This will lower the chance of theft and keep you safe on San Francisco’s busy streets.
- Carry your wallet in the front pocket of your pants or the inside pocket of your jacket.
- Avoid leaving bags on the ground or over the back of your chair.
- San Franciscans are knowledgeable, helpful, and friendly. We encourage visitors to ask shopkeepers, hotel staff, or police officers for assistance.

As always, you can dial 911 to:
Report a crime in progress.
Report an emergency situation.
Request help for someone having a medical or psychiatric emergency.

These tips were developed in partnership with San Francisco Travel. For more tips, visit sftravel.com/tips-tourists.

If you notice anything suspicious or unsafe during your time at Dreamforce, you can text our anonymous See Something, Say Something line, which is monitored 24 hours at +1-978-533-4357.

In case of emergency, always call 911 FIRST before reporting to the See Something, Say Something line.

Yes, we have preferred walking paths to help attendees get between downtown hotels and the Dreamforce campus.

Preferred walking paths from Union Square hotels
- Proceed east on Bush Street, Sutter Street, Post Street, Geary Street, or O’Farrell Street
- RIGHT on Stockton Street
- Cross Market, and Stockton becomes 4th Street
- Continue down 4th Street until you see Dreamforest on your left
- The entrance to Dreamforest is located on the corner of Howard and 4th streets

From hotels bordering the Tenderloin district
- Proceed east on O’Farrell Street, Ellis Street, or Eddy Street
- Approach Market Street
- RIGHT on 4th Street to Howard Street
- Continue down 4th Street until you see Dreamforest on your left
- The entrance to Dreamforest is located on the corner of Howard and 4th streets

From Chinatown hotels
- Proceed east on California Street, Pine Street, Bush Street, or Sutter Street
- RIGHT on Kearny Street
- Cross Market, and Kearny becomes 3rd Street
- Continue down 3rd Street until you see Dreamforest on your right
- The entrance to Dreamforest is located on the corner of Howard and 3rd streets

From Financial District hotels
- Walk south on Davis Street, Front Street, or Battery Street
- Turn RIGHT (west) on Market Street (going away from the water)
- LEFT on 3rd Street
- Continue down 3rd Street until you see Dreamforest on your right
- The entrance to Dreamforest is located on the corner of Howard and 3rd streets

From Oracle Park/Mission Park
- Find 3rd Street
- Head west/northwest on 3rd Street (away from the water)
- Continue up 3rd Street until you see Dreamforest on your left.
- The entrance to Dreamforest is located on the corner of Howard and 3rd streets

Braindate and Ask The Experts

Braindates help you tap into the experiences and expertise of your fellow participants at Dreamforce. It’s an easy way to connect and learn from each other through conversations about things you care about. Share your knowledge and book one-on-one and group conversations with other participants on the Braindate platform, then meet in person at the Braindates area in Lodge Village (Moscone West, Level 2).

A one-on-one Braindate is a 30-minute conversation that you book with another participant at an event.

If you see a one-on-one topic on the Braindate platform that interests you via their topic or identified Interests, you can request a meeting with the author of the topic by proposing times to meet. Once the author accepts a proposed time, you meet with that person for your Braindate at that time in the Braindates area in Lodge Village (Moscone West, Level 2).

A group Braindate is a 45-minute collaborative conversation that you have with up to five people at Dreamforce.

If you see a group Braindate topic on the Braindate platform that interests you, you can immediately join by reserving a spot. The Braindate takes place at the date and time proposed by the author of the topic. Once it’s time for your Braindate, you meet with your group in the Braindates area in Lodge Village (Moscone West, Level 2).

The group Braindate format is best if you’d like to hear multiple perspectives on a single topic. The author of the topic acts as the moderator, making sure everyone in the group is able to contribute to the conversation.

Getting to know people at events can be difficult. Time is limited and traditional networking can feel uncomfortable. Braindate gives you a platform to explore and share specific knowledge and experiences, so you can have more authentic conversations with new people who share common interests. They give you direct access to the collective genius of your fellow participants.

Post a Braindate topic about something you’re interested in discussing on the Braindate platform. Participants who want to dive into your topic with you can then send you an invitation to meet. Explore topics that interest you with the search, sort, and filter functions, then send invitations for a one-on-one Braindate or join group Braindates directly.

Log into Dreamforce on the Salesforce Events mobile app. Click the side menu navigation, Connect, then select the Braindate tile.
You can also visit the Braindate area in Lodge Village (Moscone West, Level 2) to get help with setting up a Braindate.

Ask the Experts is an opportunity to connect one-on-one with a Salesforce product pro to get answers, inspiration, and best practices.

Login to Dreamforce on the Salesforce Events mobile app. Click the side menu navigation, Connect, and then select the Ask the Experts tile. From there, you can browse through all the topics and select an expert who has availability at the best times that work for you.

George Carrera III

Attending Dreamforce will provide me with the tools and insights needed to transform our approach to customer relationships and make a significant impact to our business.

George Carrera III
Senior Manager, Continuous Improvement, Mitsubishi Electric Elevators & Escalators