FAQ | Dreamforce 2024 - Salesforce.com US

Question 1

What is Dreamforce?

Accepted Answer

Dreamforce is an annual event that brings together the global Salesforce Community for learning, connection, fun, and giving back. It’s an experience that celebrates Trailblazers and customer success. Dreamforce is where Trailblazers from all over the world gather to share their stories of success and learn from each other. It’s one epic family reunion.nEstablished in 2003, Dreamforce has grown into far more than just a conference — it’s an experience unlike any other. From inspiring keynotes and sessions to visionary thinking and the future of business — to actually changing the world — it’s an empowering and inspirational gathering.nThis epic event features 1,200+ keynotes, sessions, workshops and demos featuring innovative product launches, world leaders, product experts, AI visionaries, and more.

Question 2

When and where will Dreamforce take place?

Accepted Answer

Dreamforce takes place in San Francisco, CA at Moscone Center on September 17–19, 2024. Plus, we’ll also have an exclusive free broadcast experience on Salesforce+.

Question 3

Who should come to Dreamforce?

Accepted Answer

Everyone is welcome and encouraged to attend, whether new to Salesforce or a long-time product user. Previous years have attracted attendees from all over the world, across every industry and every line of business. nWe host many other events throughout the year, including TrailblazerDX, which is geared toward Salesforce administrators, developers, and architects, and Connections, which attracts marketing, customer service, and commerce professionals. Tableau Conference brings together data analysts and business leaders who are changing their business with the help of data. Dreamforce is the largest of them all, and it’s the gathering place for all Trailblazers, everywhere. Whether you’re a company of five or a Fortune 500, there’s something to take away from Dreamforce.

Question 4

Will the content be available on demand after the event?

Accepted Answer

We will be streaming the best of Dreamforce on Salesforce+ from September 17–19, 2024. While there will be some live broadcast-only moments, many of the can’t-miss sessions will be available on demand between 24–72 business hours after the event. We will also have a selection of top breakout and theater sessions from the in-person San Francisco experience available on demand. For the full experience, join us in San Francisco.

Question 5

What is Salesforce+?

Accepted Answer

Salesforce+ is a streaming service that gives you a front-row seat to select Dreamforce episodes and unlimited access to Salesforce’s original series. Catch luminary speakers, customer success stories, and groundbreaking innovation from anywhere. Membership is free, easy, and available to everyone.

Question 6

How do I register for Dreamforce?

Accepted Answer

To register for the in-person experience at Dreamforce, click the Register button on the top right of this page. You will need to create an account to register. This account will give you access to your registration details, recommended sessions, Agenda Builder, and so much more.nIf you created an account for a previous Salesforce event, use that same email and password in the login box. If needed, click Forgot Password to trigger a reset.nFrom there, you’ll provide a few additional details, select your hotel and conference pass, and then you’re on your way to experience Dreamforce in San Francisco, CA.

Question 7

How much does it cost to attend Dreamforce?

Accepted Answer

Register now for $1,999 and save $500 off the Full Conference pass price while supplies last.

Question 8

What does the Dreamforce Conference pass include?

Accepted Answer

The Conference pass is valid September 17–19, 2024. It includes access to all keynotes, breakouts and theater sessions, hands-on workshops, roundtable discussions, AI Associate and Data Cloud Consultant certification exams onsite (Limited seating. First come, first seated), networking with your community, the Welcome Reception, and Dreamfest. It also includes daily refreshments and lunch.

Question 9

What is Express Badge Pickup with Digital Pass?

Accepted Answer

Express Badge Pickup with Digital Pass, powered by Wicket, is our exciting new way to help you save time by breezing through badge pickup and when attending select keynotes. Digital Pass (via facial authentication) matches your photo to your record. It's easy, simple, and 3x faster than general badge pickup. Opting in takes less than 30 seconds. Log in to upload your live selfie.

Question 10

Whom can I call for assistance with registering for Dreamforce?

Accepted Answer

Please contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT:U.S./Canada: +1-866-855-3818International: +1-650-416-8832Email: dreamforceregistration@salesforce.com

Question 11

How do I make a change to my registration?

Accepted Answer

Please contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT:U.S./Canada: +1-866-855-3818International: +1-650-416-8832Email: dreamforceregistration@salesforce.com

Question 12

What is the cancellation policy?

Accepted Answer

All transfer and cancellation requests must be submitted in writing to the SalesforceEvents Help Desk at DreamforceRegistration@salesforce.com. For a full refund of the Eventregistration fees, cancellation notices must be received by 11:59:59 p.m. PT on Friday, August 16,2024. Cancellation notices received between 12:00 a.m. PT on Saturday, August 17, 2024, and11:59:59 p.m. PT on Friday, August 30, 2024, will be processed at 50% of the Event registration fees.No refunds will be processed for cancellation notices received after 12:00 a.m. PT on Saturday, August31, 2024. nFull cancellation/substitution terms may be found in the Events Terms of Service.

Question 13

What are the accepted payment methods?

Accepted Answer

Accepted payment methods include: Visa, MasterCard, Discover, American Express, or Debit cards with a major credit card logo.

Question 14

Are attendee substitutions permitted?

Accepted Answer

Substitution requests will be processed free of charge if submitted by 11:59:59 p.m. PT onFriday, August 30, 2024. Substitution requests after this date are subject to a USD$100 transactionfee. These cancellation terms also apply to the registration fees for all classes and events offered aspart of Dreamforce 2024.nFull cancellation/substitution terms may be found in the Events Terms of Service.

Question 15

What types of sessions are available at Dreamforce?

Accepted Answer

Main Keynote: Join us to discover the latest product innovations and major announcements from Salesforce! Experience live demos, listen to luminary speakers, and be inspired by captivating stories of customer success.nKeynotes: Experience the latest product innovations and trailblazing announcements from Salesforce with live demos, luminaries, and stories of customer success for a specific buyer, industry, or topic.nBreakouts: Attend our dynamic 45-minute presentation, focusing on a specific product or solution, followed by a Q&A session.nTheaters: Experience a concise and informative 20-minute session introducing a specific topic. Whether it's tips and tricks or a how-to presentation, you'll get the essentials in a quick and engaging manner.nInteractive Session TypesRoundtables: Gatherings of like-minded attendees to discuss a particular topic. Opportunity to network and share best practices and common challenges facing the Salesforce community. Moderated by expert at each table.nHands-on Trainings: Facilitated by a Salesforce Expert, 60 to 90-minute sessions that include guided exercises with hands-on practice in a Salesforce org. Product experts are standing by to help; computers provided.nWorkshops: Participate in expert-led 60-minute interactive sessions to learn a product or skill. Computers may be provided or bring your own, if specified (clarified in abstract).nCertification Exam: A Salesforce certification is a globally recognized credential that grows your resume, highlights your skills, and proves your hands-on experience with Salesforce. Computers provided. Campfire: Immerse yourself in 20-minute community-led sessions, focusing on niche topics with smaller groups. Engage in post-session Q&A for deeper insights through stand-and-deliver interactions. Activity: Key experiences and activations to discover the latest innovations, engage with product experts, and connect with peers. Check out all experiences you cannot miss here. Salesforce+: Experience the content from Salesforce+ live and onsite. Featuring luminary speakers, customer success stories, and groundbreaking innovations in addition to demos, tips and takeaways, and so much more.

Question 16

How do I know what sessions will be available at Dreamforce?

Accepted Answer

You can see all the sessions taking place in person at Dreamforce on our Sessions page. From there you can filter by role, industry, product, and more.

Question 17

What session resources can we expect after the event?

Accepted Answer

Session owners are encouraged to share their presentations after the conference. Registered attendees can visit the Sessions page the week after the conference to find shared presentations. Limited episodes will be available on demand on Salesforce+.

Question 18

What is Agenda Builder?

Accepted Answer

Agenda Builder allows registered attendees to view sessions by date and time to help them plan out their time at Dreamforce. Attendees can add a session to their agenda and favorite sessions they are interested in. Please note: Many sessions will operate on a first-come, first-seated basis. New this year: Each registered attendee will be able to reserve a seat for (2) workshops, (2) hand-on trainings, (2) roundtables, and (1) certification.

Question 19

How do I reserve my seat for workshops, hands-on trainings, roundtables, and certifications?

Accepted Answer

New this year, each registered attendee will be able to reserve a seat for (2) workshops, (2) hands-on trainings, (2) roundtables, and (1) certification. As you’re scrolling sessions, look for the 'Reserved seating' indicator and click “Schedule” to reserve your seat. Please read the 'Important' notes to help clarify which sessions are reserved seating and which are still first-come, first-seated. If a session is 'Full', we encourage you to favorite it and check back later if a spot becomes available. You’re also welcome to show up onsite and join our standby line. Important: Please note that those who reserve a seat are required to arrive 10 minutes in advance. Otherwise, your spot may be given to someone on standby. Additionally, if you remove the session from your calendar any time before the session starts, your spot will be open for someone else to schedule.

Question 20

What if I cannot reserve a seat for the session I want?

Accepted Answer

We know there’s a huge appetite for deep learning. We have increased these critical session types as well as room capacity to accommodate as many as possible. If, however, your desired session is “Full,” we recommend that you favorite that session and check back to see if a spot opens up closer to the event. We will also have dedicated lines for those who would like to be on standby if there are no-shows for that session. In addition, we’re excited to offer more of these session types virtually on Salesforce+ the week following Dreamforce. Check back soon for more information.

Question 21

If I reserve a seat for a session, is there a certain time I should arrive?

Accepted Answer

Yes. You must arrive at least 10 minutes prior to the session start time or risk your seat being released to someone in the standby line. The reason for this: It takes several minutes to load the room, particularly for those session that require devices, and we want to ensure learning time is not cut into.

Question 22

What about all the other sessions?

Accepted Answer

All other session types (keynotes, breakouts, theaters, etc.) are first come, first seated. There is no reserved seating but note that some of our most popular sessions fill up 30+ minutes ahead of time. We recommend planning your agenda based on how far away sessions are, understanding if there are multiple opportunities to see that session through repeats, and if there are designated overflow locations.

Question 23

What are Session Summaries by Einstein?

Accepted Answer

No more FOMO. You can now catch up on all the highlights and key takeaways from our keynote, theater, and breakout sessions with Session Summaries by Einstein. These short, AI-generated recaps will be available in the Salesforce Events Mobile App and our Sessions Page later on the day the session occurs. Just look for a session with the Einstein icon on mobile, or a blue Session Summary by Einstein button on web. Then click, and begin reading.

Question 24

I missed a session. Is there any way to catch up on what I missed?

Accepted Answer

Yes! Session Summaries by Einstein will be available for most sessions. These are short, digestible recaps of sessions, generated by Einstein AI technology, available in the Salesforce Events Mobile App or the Sessions Page in the session details. Just look for sessions with the Einstein icon on mobile, or a blue Session Summary by Einstein button on web! New summaries will be added throughout the event. Additionally, you will be able to find many of our sessions on Salesforce+ after Dreamforce has ended. Look for the “Available on Salesforce+” indicator to identify which will be recorded for on-demand.  There are also filters under “Missed a Session?” that will show you sessions with a Session Summary by Einstein available, or if the session will be available on Salesforce+

Question 25

What is Live Session Audio?

Accepted Answer

New this year, Live Session Audio lets you listen to sessions in real-time from anywhere onsite, using the Salesforce Events Mobile App. Hear the speaker clearly, whether you’re sitting in the front row of a theater, standing in the back, or even grabbing a snack in Campground.  To get started, download the Salesforce Events Mobile App once it’s available, and find Live Session Audio in the side navigation menu under “Sessions & Activities.” Click the theater you want to tune into, connect your headphones, and if a session is live, you’ll begin hearing audio instantly.   Please note, Live Session Audio is available during the event only for select theaters and requires headphones, so remember to pack some!

Question 26

How is Live Session Audio different from Silent Disco?

Accepted Answer

Live Session Audio and Silent Disco are two ways to listen to live sessions and hear audio more clearly while at Dreamforce.   With Silent Disco, you can listen to session audio via a provided headset, if available, before the session begins. Headsets must be returned after the session ends.  With Live Session Audio, you can listen to session audio for any theater listed in the Salesforce Events Mobile App from anywhere onsite. It requires you to connect personal headphones to listen.   Both Silent Disco and Live Session Audio are offered at select theaters only. Sometimes, you’ll be at a theater that offers both options, only one option, or neither. The option you choose ultimately depends on your personal preference and availability.

Question 27

What is my Personalized Trail Map?

Accepted Answer

New this year, the Personalized Trail Map is your one-stop shop for Dreamforce prep. It includes: 1) A Get Ready checklist, full of different tasks, such as building out your Agenda, downloading the Salesforce Events Mobile App once it’s live, and syncing your Agenda with your preferred calendar; 2) Sessions recommended just for you using AI and machine learning; and 3) Suggested activities and experiences to check out once you’re onsite. Log into your Attendee Portal to find your Personalized Trail Map.

Question 28

How is my Personalized Trail Map different from the Trail Maps we had in previous years?

Accepted Answer

Personalized Trail Maps are the latest iteration of Trail Maps. While previous years’ Trail Maps recommended sessions for people in your industry and role, Personalized Trail Maps takes it one step further with AI and machine learning-generated session recommendations just for you.   Log into your Attendee Portal to find your Personalized Trail Map.

Question 29

Am I able to sync my Agenda with my calendar?

Accepted Answer

Yes! With My Agenda Calendar Sync, you can integrate your Agenda into your preferred calendar platform (Outlook, iCalendar, Google Calendar only). By doing this, you can see any changes you make to your Agenda reflected in your calendar. To get started, log in online and navigate to your Personalized Trail Map. In the Get Ready checklist near the top of the page, find the task related to syncing your calendar and Agenda.  Click your preferred calendar platform icon to receive a unique URL for your Agenda and instructions for subscribing to this URL on your calendar. Follow the instructions and you will see your Agenda available in your calendar shortly. Please note that deleting a session on your calendar will not delete it from your Agenda. You must remove a session from your Agenda online or in the Salesforce Events Mobile App.  Sync your calendar now.

Question 30

Are there hotel blocks available for the event?

Accepted Answer

Yes, Salesforce has reserved hotel blocks in and around San Francisco, CA. You will have the opportunity to book your room during registration within the hotel section. Inventory is limited, available on a first-come, first-booked basis, and our discounted rates are only available until Friday, August 23, 2024.

Question 31

How do I book a hotel for Dreamforce or make changes to an existing reservation?

Accepted Answer

You can make online hotel bookings for Dreamforce during the registration process. If you wish to add a hotel at a later date or update your existing reservation information, log in with the email and password used during registration. If you would like assistance in making changes, contact the Dreamforce Help Desk Monday–Friday from 6:00 a.m.–6:00 p.m. PT: U.S./Canada: +1-866-855-3818International: +1-650-416-8832Email: dreamforceregistration@salesforce.com Note: Discounted hotel accommodations are available on a first-come, first-booked basis until Friday, August 23, 2024.

Question 32

What is the hotel cancellation policy?

Accepted Answer

If you reserve a room via the Dreamforce registration process, cancellations must be made according to the hotel’s cancellation policy. Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Dreamforce Official Hotel List for your hotel’s specific cancellation policy.  Note: All hotels will charge a deposit to the credit card on file before arrival, which will be refunded if you cancel within the specified time.

Question 33

If I cancel my Dreamforce registration, can I transfer my hotel reservation to another attendee?

Accepted Answer

Yes, you may. Before Friday, August 23, 2024, contact the Dreamforce Help Desk to make the transfer. Beginning Tuesday, September 3, 2024, please contact the hotel directly to update the name and credit card on file for the reservation. The Dreamforce Help Desk operates Monday–Friday from 6:00 a.m.–6:00 p.m. PT: U.S./Canada: +1-866-855-3818International: +1-650-416-8832Email: dreamforceregistration@salesforce.com

Question 34

Can I book multiple rooms on my registration for myself and a colleague?

Accepted Answer

No. All attendees must register and book their own hotel reservations.

Question 35

What if I don’t check in on my scheduled arrival date?

Accepted Answer

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation. The hotel can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged a penalty equal to the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

Question 36

Can I make a hotel reservation through Dreamforce registration without a credit card to guarantee my reservation?

Accepted Answer

No. All hotel reservations must be guaranteed with a valid credit card at the time of booking.

Question 37

Is a hotel deposit required to guarantee the hotel room?

Accepted Answer

Yes. All hotels require a one-night deposit as a guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Dreamforce Official Hotel List for details.

Question 38

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Accepted Answer

Yes, as long as you are the cardholder for the credit card you present at check-in.

Question 39

Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?

Accepted Answer

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in. A credit card authorization form can also be set up with the hotel before your arrival. Please contact the hotel directly to obtain a credit card authorization form using the contact information found here.

Question 40

Can I contact the hotel directly to make a hotel reservation and receive the discounted Dreamforce rate or change my existing reservation?

Accepted Answer

No. To obtain the discounted Dreamforce rates, new reservations and changes must be made through the Dreamforce Help Desk or My Info page. After September 3, 2024, any changes to your existing reservation can be made directly with the hotel.

Question 41

I want to arrive earlier/stay later than the system is showing as available. How can I adjust my reservation?

Accepted Answer

If your check-in or checkout date is not available when searching for your accommodations, please book the available dates that you see at your hotel of choice. Once you have completed a reservation, please contact the Dreamforce Help Desk to request adjusted dates.

Question 42

Why isn’t the hotel that I’m looking for showing up in my search?

Accepted Answer

Hotel room inventory at Dreamforce is limited and will sell out quickly.  While availability at your first-choice hotel may not be available, please consider the many other hotel options provided.

Question 43

Where can I find information on San Francisco?

Accepted Answer

For information on things to do during your stay in San Francisco, check out the San Francisco Travel website.

Question 44

What is the weather like in San Francisco in September?

Accepted Answer

Temperatures average between 55 degrees F and 70 degrees F (13–21 degrees C) in September in San Francisco. Please pack layers and check weather.com before you travel.

Question 45

Which airports are closest to San Francisco?

Accepted Answer

San Francisco International Airport (SFO) is the closest major airport, an easy BART ride or a 25-minute drive from downtown. Alternatively, the Oakland International Airport (OAK) is a 35-minute drive over the Bay Bridge and is also accessible by BART. Lastly, the San Jose International Airport (SJC) is a one-hour drive from the South Bay, accessible by Caltrain.

Question 46

How do I request a visa letter of invitation?

Accepted Answer

You can request an invitation letter to accompany your visa application to attend Dreamforce during the registration process. Your registration must be paid in full before your letter of invitation can be issued. Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend the event. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.

Question 47

Is shuttle service to Dreamforce available?

Accepted Answer

Shuttle service to Moscone Center for Dreamforce attendees is available from select Dreamforce hotels. To learn more and see the official list of hotels, routes, hours of operation, and pickup/drop-off locations, please view the shuttle flyer on our transportation website. For select hotels, when the shuttle is not in service, and attendees staying within a 15-minute radius of Moscone Center, we encourage all attendees to walk, take public transport, take a pedi-cab, or order an EV or hybrid rideshare to go to and from Dreamforce at Moscone Center. Please note that there will also be no shuttle service for Dreamfest. For accessible shuttle needs, please reference the Accessibility section below.

Question 48

What Public Transportation should I use to get to Moscone Center?

Accepted Answer

There are many public transportation options to arrive at Moscone Center. * Take Muni to Dreamforce and travel like a local. Muni fares are easy to buy on MuniMobile, the city’s official transit ticketing app. Get unlimited access to buses, trains, and historic streetcars with Muni’s $5/day pass for unlimited bus and train rides. Add cable cars to your unlimited Muni rides with the 1-, 3-, and 7-Day Visitor Passports. Your phone is now your fare — just download the MuniMobile at sfmta.com/getting-around/muni/fares/munimobileTA. * BART, MUNI Metro: Disembark at the Powell Street Station. Exit to 4th and Market streets. Turn right on 4th. Walk two blocks south to Howard and turn left. The Moscone Center is located in the 700 block of Howard Street. You’ll find Moscone South on your right and Moscone North on your left. Moscone West is located at 4th and Howard streets with a second entrance on 4th Street between Howard and Mission streets. Plan your trip at bart.gov/planner. * Via Caltrain: From the Caltrain Station (4th and Townsend). Across 4th Street from the train station, catch either the #30 or #45 line. Get off at 3rd and Folsom. Walk one block north toward Howard Street. Turn left on Howard. The Moscone Center is located in the 700 block of Howard Street. You’ll find Moscone South on your left and Moscone North on your right. Find the schedule at caltrain.com/schedule. * From the North Bay via ferry boat to San Francisco. Ferries arrive in San Francisco at the Ferry Building. Walk through the Ferry Building and exit onto Embarcadero Boulevard. Cross the street to a streetcar platform. (You should now be facing the Ferry Building.) Catch the F-line streetcar and take it down Market Street to 3rd Street. Disembark. From Market Street, walk south down 3rd Street two blocks. The facility is on your right, on either side of Howard Street. Moscone West is located at 4th and Howard streets with a second entrance on 4th Street between Howard and Mission streets. Find routes and schedules at San Francisco Bay Ferry.

Question 49

If I have a disability or medical condition, what can I expect at Dreamforce?

Accepted Answer

Dreamforce represents our grand family gathering sprawling across numerous streets and buildings. It’s important to us to be completely open about the potential challenges for individuals with disabilities or medical needs due to the distance between venues and sessions, as well as the possibility of extensive walking or navigating through crowds. For individuals with disabilities and/or medical conditions, whether they are recovering from injuries, illnesses, or surgeries, we are dedicated to ensuring your experience is as comfortable and accessible as possible. Please specify any accommodations you may require on the registration form, and a member of our team will personally reach out to gather more details and ensure we can accommodate your needs. We ask that you provide accommodation requests at least two weeks in advance. If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk at least two weeks prior to the event to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com.

Question 50

What kind of accommodations are available for people with disabilities and/or medical conditions?

Accepted Answer

Salesforce is dedicated to ensuring an exceptional experience for all attendees, including people with disabilities and/or medical conditions. We are deeply committed to providing a wide range of innovative support services. Read on to explore the onsite accommodations available and those that can be requested. If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com. MOBILITY:- All buildings are fully accessible, including entries, seating, stages, low-friction turf, and low-height surfaces.- Every restroom in Moscone Center has an accessible stall, with at least one restroom on every level. Signage helps with wayfinding, and ambassadors can assist in locating the nearest restroom.- Motorized scooters are available at the Disability Help Desk on a first-come, first-served basis. Attendees can check out a scooter for the day with a government ID and by signing a liability waiver. Scooters must be returned at the end of the day and may not be taken offsite. For off-hours, we recommend reserving a motorized scooter through Scootaround.- Mobility device charging stations are available in Dreamforest, and outlets are accessible throughout the venue for recharging mobility devices. DEAF/HEARING LOSS:- English captions will be provided on screens for all keynote and breakout sessions.- ASL interpreters will be provided for the Broadcast Theater and upon request. Requests for sign language interpreters must be made by September 3, 2024, through the registration form. BLIND/LOW VISION:- Sighted escorts can be arranged through the Disability Help Desk to assist with venue navigation. To facilitate arrangements, please indicate your request for a sighted guide in the registration form.- Dreamforce attendees who are blind or have low vision can download the free Aira app to their smartphone. This app connects users to highly trained remote agents for assistance with visual surroundings. LINK: https://aira.io NEURODIVERGENT:- A quiet space, designed to alleviate sensory overload and offer relaxation, will be available this year. Dedicated ambassadors will oversee this tech-free zone to ensure a peaceful environment. Details on the quiet room can be found in the Salesforce Event app under the Accessibility tab.- The event app offers an interactive map to provide clear directions to key locations.- Guided tours can be requested at the Disability Help Desk in Moscone West to provide clear guidance on key locations. SHUTTLE AND TRANSPORTATION INFORMATION:- We offer accessible shuttle transportation for individuals with disabilities and/or medical conditions without any prerequisites. Refer to shuttle information for details on requesting transportation to and from your hotel and Dreamfest. BREASTFEEDING INFORMATION:- A dedicated Parent’s Room providing a private space to pump will be available. Refer to the Salesforce Events app for finalized details on the location, listed under the Accessibility tab.- The Salesforce Events mobile app is available on the App Store and Google Play (login required).- Due to liability restrictions, refrigeration for breast milk is not provided. SERVICE ANIMALS:- Service animals are welcome throughout the campus. While indoor facilities are not available, service animals can relieve themselves around the Yerba Buena Gardens or outside Dreamforce venues. DIETARY ALLERGIES:- All meals will include a variety of salads, bowls, and sandwiches with vegetarian/vegan and chicken/turkey options.- Vegetarian/vegan offerings with gluten-free (GF),* dairy-free (DF), and nut-free (NF) options are available. * Please note that while GF items are available, the kitchen is not certified gluten-free.- Food vendors label ingredients, but feel free to ask a server if you have any uncertainties.

Question 51

How can I make arrangements for accommodations pertaining to a medical condition or disability?

Accepted Answer

If you are registering for the first time, when you register, please indicate “yes” that you need accessibility accommodations and specify your request.  If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements. Sign language interpreters and sighted escorts must be requested by September 3, 2024. If you’re uncertain whether you’ll need support during Dreamforce, reach out to our Disability Help Desk to chat with a dedicated accessibility manager. We can answer questions, provide information, and assist you in determining if further accommodations are necessary. Email us at DisabilityHelpDesk@Salesforce.com. During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357). Event staff will also be able to answer accessibility questions and can direct you to the Accessibility Help Desk.

Question 52

Is there a Disability Help Desk at the event?

Accepted Answer

Yes. The Disability Help Desk will be located in Moscone West on the ground floor, marked with signage. During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357).

Question 53

Is the event wheelchair accessible?

Accepted Answer

Yes. Dreamforce is located at the Moscone Convention Center, and there is a designated drop-off and pickup area that has ramped curbs and automatic entry doors. Moscone Center has accessible sidewalk ramps and elevators. All meeting rooms, theaters, and bathrooms are accessible by wheelchair.

Question 54

Where can I charge my mobility device?

Accepted Answer

There will be power outlets throughout the campus. Feel free to charge wherever and when needed.

Question 55

Is there priority accessible seating or unobstructed view seating?

Accepted Answer

Yes. Priority seating will be available in our keynote and breakout rooms. You can request this service when registering for the event by indicating you have accessibility requirements. If you require reserved seating in the larger keynotes, please plan to arrive at least 30 minutes before the keynote begins. Please find a staffer with a handheld “Accessible Seating” sign who will direct you to your seat.

Question 56

How can I request an American Sign Language (ASL) interpreter?

Accepted Answer

ASL interpreters can be requested in advance on the conference registration form. Select “yes” under accessibility accommodations and specify your request. Requests must be submitted by September 3, 2024. We will do our best to accommodate requests on short notice. If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

Question 57

How can I request an assisted listening device?

Accepted Answer

Assisted listening services can be requested in advance. We recommend you submit a request for this before the event.  If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.  You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice.  Also new this year, you can now tune into live session audio using the Salesforce Events mobile app. To start, navigate to the Live Sessions Audio player and choose a theater. Then, connect your headphones and begin listening.

Question 58

How can I request a sighted escort to assist me if I am blind or have low vision?

Accepted Answer

Sighted escorts can be requested in advance. We recommend you submit a request for this accommodation before the event.  If you have already registered, please login to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements. You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice.

Question 59

Are service animals allowed?

Accepted Answer

Yes. We welcome you and your service animal throughout the campus. Owners must take full responsibility for their animals. Animals can relieve themselves outside anywhere around the venue. The owner is responsible for cleaning up after the animal and disposing of waste properly.

Question 60

Will there be an accessible-height counter for registration?

Accepted Answer

We will have accessible-height counters at Registration. There will be signs directing you through the line to the necessary desk. Please connect with a staffer if you have any questions.

Question 61

What is Dreamfest at Dreamforce?

Accepted Answer

Dreamfest at Dreamforce is the official celebration of Dreamforce and the UCSF Benioff Children's Hospitals' Concert for Kids. This event brings together everyone for an amazing night of entertainment, networking, and fun. Dreamfest is included with your in-person registration.

Question 62

When and where is Dreamfest at Dreamforce?

Accepted Answer

The Giants Ballpark24 Willie Mays Plaza, San Francisco, CA 94107Wednesday, September 186:00 p.m.–9:30 p.m.

Question 63

How can I find out more about Dreamfest at Dreamforce?

Accepted Answer

We’re planning an amazing night of entertainment, reception, networking, and awesome fun for all paid conference attendees. Check back for more details closer to the event. Interested in securing a VIP exclusive space or suite at Dreamfest? Visit theconcertforkids.org to learn more.

Question 64

Who can attend Dreamfest?

Accepted Answer

A Dreamforce Full Conference badge and government ID is your ticket into the ballpark. All badges will be scanned and reentry is not allowed.

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