Energy & Utilities Cloud Pricing

Maximize your operational efficiency, growth, and sustainability initiatives with industry-built solutions ready to deliver value today.

First, choose the right Energy & Utilities Cloud edition for your business needs.

Sales

Accelerate growth and drive productivity with an out-of-the-box CRM designed for Energy & Utilities.
$ 275
USD/User/Month
(Billed annually)
  • Order Management
  • Sales Programs
  • Industry CPQ, Bundling, and Discounting

Service

Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.
$ 250
USD/User/Month
(Billed annually)
  • Omnichannel Customer Engagement
  • Service Console
  • Self-Serve Portal & Insights

Sales & Service

Unlimited power and support for Energy & Utilities, built on Sales Cloud and Service Cloud.
$ 300
USD/User/Month
(Billed annually)
  • Easy-to-use console for single view of customer & assets
  • Clean Energy Programs
  • Sales & Service Insights

Einstein 1 for Sales

Everything from Sales & Service, plus Sales Einstein AI, Data Cloud, Slack, and more.
$ 700
USD/User/Month
(Billed annually)
  • Performance Management, Scheduler, Enablement, Digital Engagement, Scheduler, and Team Collaboration with Slack.
  • Connect Salesforce and External Data with Data Cloud and Energy & Utilities Cloud Intelligence
  • Additional Einstein AI Requests

Einstein 1 for Service

Everything from Sales & Service, plus Service Einstein AI, Data Cloud, Slack, and more.
$ 650
USD/User/Month
(Billed annually)
  • Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
  • Connect Salesforce and External Data with Data Cloud and Financial Services Cloud Intelligence
  • Additional Einstein AI Requests

Compare products and top features.

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

Energy & Utilities Data Model & Integration

Configure, Price, and Quote for Energy & Utilities

Smart Utility Contact Center

Clean Energy Program Management

Agent & Mobile Worker Productivity

The Best of Salesforce for Sales

The Best of Salesforce for Service

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

Utility Self Service Portal

Contact Center Console

Case Management

Omni-Channel Routing

Knowledge Management

Service Contracts and Entitlements

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Knowledge (Read-Only)

Knowledge (Read-Write)

Service Console Apps

Omni-Channel Routing (Enhanced)

Incident Management

Omni Supervisor

Case Milestone Tracker

Service Cloud Voice

Computer Telephony Integration (CTI)

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Einstein Next Best Action

5k requests PUPM Unlimited Requests Per Agent Unlimited Requests Per Agent

Eistein Case Classification

5 Data Segments 5 Data Segments

Einstein Case Routing

2,000 Routing Predictions user/month 2,000 Routing Predictions user/month

Einstein Article Reccommendations

Unlimited for agent users Einstein Article Recommendations in Flow Unlimited for agent users Einstein Article Recommendations in Flow

Service Replies

Service Replies

Conversation Summaries

Available for purchase Available for purchase

Einstein Bots

Available for purchase Available for purchase

Enhanced Messaging

Available for purchase Available for purchase

Feedback Management

Available for purchase

Help Center

Available for purchase Available for purchase

Service Catalog

Authenticated Portal

Available for purchase Available for purchase

Customer Community

Available for purchase Available for purchase

Work Order Management

Service Catalog

Asset Management and Product Tracking

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

Product Catalog

Industries Configure, Price & Quote (CPQ)

Large Account Sales Management

Customer Acquisition Management

C&I Multi-Site Quoting

Order Management

Lead Management

Contract Lifecycle Management

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

B2B Order Management

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

B2C Order Management

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Lead Assignment and Routing

Lead Scoring

UE UE

Duplicate Blocking

Web-to-Lead Capture

Mass Email

Campaign Management

Email Productivity

Email Templates

To Do List

Campaign Influence

5 campaigns per opportunity 5 campaigns per opportunity 5 campaigns per opportunity 5 campaigns per opportunity

Account and Contact Management

Opportunity Management

Customizable Sales Process

Einstein Activity Capture

Task Management, Activity Feed

Person Accounts

Sales Console App

Sales Teams

Salesforce Meetings

Advanced Reporting Features

Customizable Reports and Dashboards

Advanced Reporting Features

Embedded Forecast Charts

Forecasting Mobile App

Enterprise Territory Management

Opportunity Splits

Opportunity Management

Opportunity Scoring

Deal Insights

Waterfall Chart

Sales Cloud Everywhere

Salesforce Mobile App

Full Offline Mobile Functionality

Contracts

Sales Orders

Quotes

Products and Price Books

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

OmniStudio

FlexCards

Business Rules Engine

Document Generation

Document Tracking and Approvals

Data Processing Engine

Flow Builder

Lightning App Builder

AppExchange

Customizable Profiles and Page Layouts

Lightning Platform

Email Integration with Gmail or Outlook

Field Service Scheduling Optimization

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Field Service Asset, Inventory, and Product Tracking

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Field Service Opportunities

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Developer Sandbox

Field Service Mobile App

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Developer Pro Sandbox

Available for purchase Available for purchase Available for purchase

Full Sandbox

UE UE UE 1 full sandbox include per org 1 full sandbox include per org

Partial Sandbox

1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org

Workflow and Approval

Custom Profiles and Page Layouts

Lightning App Builder

Email Templates

Data Storage Per User

File Storage Per User

Unlimited Custom Applications

Roles and Permissions

Record Types (Per Object)

Salesforce Identity

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

Data Model for Clean Energy Programs

Customer Self Serve Portal & Status Check

3rd Party Contractor Experience

Program Management Console

Application Management

Budget Management

Action Plans and Document Management

Energy Savings Calculations Automation

Incentive Calculation Automation

Outcome Tracking & Discovery Framework Assessment

Sales

$ 275

user/month

Service

$ 250

user/month

Sales & Service

$ 300

user/month

Einstein 1 for Sales

$ 700

user/month

Einstein 1 for Service

$ 650

user/month

Einstein Conversation Insights

Available for purchase Available for purchase Available for purchase Available for purchase

Energy & Utilities Cloud Intelligence

Available for purchase Available for purchase Available for purchase

Data Cloud

Available for purchase Available for purchase Available for purchase

Scheduler

Available for purchase Available for purchase Available for purchase

Slack — Enterprise Grid

Available for purchase Available for purchase Available for purchase

Sales Programs

Available for purchase Available for purchase Available for purchase Available for purchase

Sales Planning

Available for purchase Available for purchase Available for purchase Available for purchase

Salesforce Maps

Available for purchase Available for purchase Available for purchase Available for purchase

Einstein for Sales

Available for purchase Available for purchase Available for purchase Available for purchase

Digital Engagement

Available for purchase Available for purchase Available for purchase Available for purchase

Service Cloud Voice (BYOT)

Available for purchase Available for purchase Available for purchase Available for purchase

Service Cloud Einstein

Available for purchase Available for purchase Available for purchase Available for purchase

Feedback Management

Available for purchase Available for purchase Available for purchase Available for purchase

Einstein for Service

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Customer Community for Energy & Utilities

Available for purchase Available for purchase Available for purchase Available for purchase

Then, choose the Success Plans that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Maximize ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.

Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.