Self-Service Pricing

Get help, access account information, or collaborate with other customers.

Choose the right edition for your business needs.

Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points.

Customer Community

Connect customers with communities, portals, and more.

$2/login or $5/member
USD (billed annually)
  • Authenticated Portal
  • Customer Community

Customer Community+

Deliver complex portals with advanced connection features.

$6/login or $15/member
USD (billed annually)
  • Authenticated Portal
  • Customer Community
  • Advanced Sharing and Administration

Compare editions and top features.

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Digital Experience Management

Customer Service and Account Portal Template

Knowledge

Case Management

Lightning Flow Automation

Service Catalog

Roles and Advanced Sharing

Delegated Administration

Customizable Reports and Dashboards

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Experience Builder

Site Templates

Experience Workspaces

Salesforce Content Management System

Audience Targeting

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Service Objects

Standard Objects

Accounts and Contacts

Knowledge (Read-Only)

Customizable Reports and Dashboards

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Files

Chatter

Topics and Recommendations

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Advanced Sharing

Customer Identity Access Management

Customer Community

$ 2/login or 5/member

Customer Community+

$ 6/login or 15/member

Custom Objects

10 10

Data Storage

2MB/member or 1MB/login

API Calls/Day

200/member or 10/login

Then, choose the Success Plans that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.

FAQs

There are two user licenses that can be purchased for Salesforce Self-Service. The Customer Community license costs $2/login or $5/member USD per month. The Customer Community+ license costs $6/login or $15/member USD per month.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.