Self-Service Pricing
Get help, access account information, or collaborate with other customers.
Get help, access account information, or collaborate with other customers.
Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points.
Connect customers with communities, portals, and more.
Deliver complex portals with advanced connection features.
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Scale efficient and effective service by surfacing AI-generated answers and actions in the flow of work.
Deliver seamless, personalized conversational experiences across channels — at scale.
Deliver real-time updates to your field service customers.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Realize value quickly and become self-sufficient with Salesforce.
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Try Service Cloud free for 30 days. No credit card, no installations.
There are two user licenses that can be purchased for Salesforce Self-Service. The Customer Community license costs $2/login or $5/member USD per month. The Customer Community+ license costs $6/login or $15/member USD per month.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.