Service Pricing
Explore customer service and Service Cloud pricing to find the right solutions for your business.
First, choose the right Service Cloud edition for your business needs.
Starter Suite
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Customizable Reports & Dashboards
- Knowledge Base
Professional
The CRM for service.
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
Enterprise
The CRM for service with built-in trusted AI.
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
- 24/7/365 support
- AI-powered Chatbots
- Chat
Einstein 1 Service
The best of Salesforce for Service with trusted AI & Data.
- Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack
- Einstein Copilot (Beta) powered by generative AI
- Data Cloud
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
1. Slack is not currently supported in Premier or Signature Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Einstein 1 Service.
4. Einstein for Service and Einstein 1 Service Edition: Limited credits included. Additional credits available for purchase.
Extend the power of Service Cloud with these related apps and add-ons.
Einstein for Service
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Field Service
Streamline operations, boost profits, and increase happiness for your field team and customers.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Digital Engagement
Deliver seamless, personalized conversational experiences across channels — at scale.
Service Cloud Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Service Intelligence
Supercharge service with actionable insights and AI-powered recommendations.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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Service Cloud Pricing FAQ
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.