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Education Cloud
Elevate the education experience with Salesforce Education Cloud, the #1 AI CRM for learner and institution success. Scale staff impact with common capabilities and a trusted data foundation for lifelong learning. Deliver proactive support with AI and analytics integrated into Education Cloud apps for each stage of the constituent journey.
Trailblazing institutions put Education Cloud at the center of the constituent experience.
See the latest innovations for Data Cloud for Education
Explore the Winter release:
- Recruitment and Admissions: Recruitment Inquiry and Opportunity Management & Recommender Experience
- Student Success: Actionable Insights for Students and Advisors
- Advancement and Alumni Relations: Education Cloud: Alumni Engagement Insights
What can you do with Salesforce Education Cloud?
Predict key trends, save time with intelligent automation, and be one step ahead of constituent needs with Education Cloud apps for recruitment and admissions, student success, advancement and alumni relations, and academic operations.
Recruitment and Admissions
Give time back to recruiters by managing the entire prospective student funnel in one place. Generate AI-powered responses to prospective student inquiries instead of spending hours manually responding across the team. Increase engagement with automated campaigns and easily manage, segment, and assign opportunities to help scale staff.
Drive applicant success with a connected application experience that's tailored to individual needs based on previous engagement data. Scale applications across campus with modular components that can be reused with ease and transform one-off email nudges into automated recommendation reminders that do the heavy lifting for both applicants and recommenders.
Seamlessly review applications and supporting information from any source – including third-party application data – all in one cohesive view.
Easily track applicant activities across your institution –including cases, inquiry forms, past and upcoming appointments, communications, and more – all in one, comprehensive timeline that updates automatically throughout the applicant journey.
Student Success
Gain a holistic view of students quickly with insights from their entire support network and integrated systems. Teams can securely collaborate on a unified student record over time, share advising notes, and develop personalized care plans that help students reach their goals.
Get the early indicators required to identify students in need and quickly intervene. Create, automate, and aggregate alerts to take action individually or at scale.
Connect students to the right staff by providing streamlined appointment scheduling with their personal advisors and counselors. Manage dynamic schedules and offer versatile appointment options such as drop-ins.
Establish a regular cadence of pulse checks to proactively capture student wellbeing. Visualize responses over time to assess which students require additional support, and add them to watchlists for ongoing tracking. Save time and scale personalized student support with AI-generated summaries of key advising details.
Advancement and Alumni Relations
Provide alumni with an online platform to manage their details and sign up for events and mentoring. Bring alumni together across class years and interests, and understand them better by capturing life events and personal and professional milestones.
Capture donations from multiple sources, record various types of gifts, and allocate donations across multiple designations.
Glean actionable insights from comprehensive fundraising data, and track engagement and participation trends. Monitor key metrics to evaluate efficiency and impact on the institution's mission and strategy.
Academic Operations
Easily define course and program details throughout the learner lifecycle with prerequisites, corequisites, and recommended courses. Empower faculty to create any type of program including degrees, badges, micro-credentials, and bespoke programs – all while highlighting key skills students will gain upon completion.
Design, view, and maintain various types of learning program plans across undergraduate, graduate, and continuing education – all in one place. With easy-to-use drag-and-drop functionality, faculty can quickly structure program plans with required or elective courses without having to start from scratch.
Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.
Design a competency-based curriculum that improves workforce readiness for students. Use trusted AI to analyze program and course information, identify market-relevant skills, and then generate a list of skills that can be added to coursework descriptions to help students prepare for the workforce.
Check out the Education Cloud Trailblazer Panel at Dreamforce.
Extend the power of Education Cloud with these related products.
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Tableau
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MuleSoft
Integrate all your data, systems, or AI models to transform your institution and drive lifelong value.
Data Cloud
Connect, harmonize, and activate data from any system into a complete view of every constituent.
Slack
Bring students, faculty, and staff together to collaborate and engage from anywhere.
Education Cloud Pricing
Select the right Education Cloud edition for your institution's needs.
Enterprise Edition
The market-leading CRM with purpose-built functionality for education.
$
81.25
USD/User/Month
(Billed annually)
- Apps for the Entire Learner Lifecycle
- Faculty and Staff Features for Use Across Departments
- Education Objects, Logic, and Automation
Unlimited Edition
Education CRM with premier support and additional features
$
138.75
USD/User/Month
(Billed annually)
- All Features of Enterprise
- Premier Success Customer Support
- Additional Features
Usage restrictions apply. These editions require an annual contract. This page is provided for informational purposes only and subject to change. Contact your sales representative for detailed pricing information.
Having everything, including access to data, all in Education Cloud has been valuable in making staffing decisions, having better communication, and ultimately making sure that our students have a great experience here at Walsh.
Thomas PetzMSIA, CISSP, Vice President, Chief Operating Officer, Walsh College
To maintain a culture focused on student success, technology must play a critical role. We needed a more modern system to support our work and meet students where they are in their journey. With Education Cloud , we’re creating a one-stop shop to connect our advisors, prospective and current students, alumni, and families.
Robin BryanAVP for Information Technology and CIO, James Madison University
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Education Cloud FAQ
Salesforce Education Cloud is a CRM platform for higher ed and K-12 schools. It uses the latest Salesforce innovations, such as trusted AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the education journey.
Education Cloud does not run on the Education Data Architecture (EDA). Instead, it has its own, new Education Data foundation that is built within the core Salesforce platform. Education-specific objects for things like grades and courses now live as native objects on the core Salesforce platform.
Salesforce Education Cloud includes purpose-built apps for each stage of the constituent journey, a common capabilites model, a data foundation for lifelong learning, AI, and analytics – all in one platform. Apps support recruitment and managing the admissions funnel, advising and student success, advancement and higher education email marketing, and academic operations.
Education Cloud is an industry cloud that delivers personalized experiences for students, staff, and alumni. Education Cloud’s common capability model for things like scheduling, case management, and application form-building helps reduce total cost of ownership and scale impact institution-wide.
