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Student Success
Seamlessly connect the student experience and increase retention with an integrated student success platform. Power holistic advising, streamline services, improve student wellbeing, and strengthen engagement. Scale your impact with automation and trusted AI built directly into your CRM.
Higher education customers increase retention by 15% with Salesforce.*
How can institutions boost student success with Salesforce?
Bring together students, staff, and leaders across your institution on the #1 AI CRM. Equip your teams with holistic student views to build deeper connections and improve outcomes. Visualize data quickly and harness AI-powered predictions to continually assess and refine your initiatives with a flexible student success platform.
Deliver holistic advising experiences with unified data and AI.
Visualize learners’ progress faster by unifying student data—academic, wellbeing, LMS, and more—using AI & Data Cloud. Empower advisors to take action on these insights in Education Cloud to keep students on track and increase retention.
Get early indicators to identify students in need and quickly intervene. Create, automate, and aggregate alerts to take action individually or at scale.
Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.
Define your key student success indicators and use predictive AI insights and recommendations to take action. Empower leadership with real-time data to identify trends and drive continuous improvement.
Streamline student services with a one-stop center, powered by Agentforce.
Quickly triage students’ needs using case management functionality trusted by institutions across the globe. Give your staff the most relevant data and automate the distribution of cases so they can deliver impactful support to every student. Instantly collaborate to resolve cases faster by swarming in Slack.
Boost staff productivity and deliver faster student support with Agentforce. Automate answers to the most common questions and ensure students get responses grounded in trust. Automatically summarize case resolutions and securely share with staff to improve collaboration and scale operations.
Enable students to quickly self-serve and save staff time by making useful information easily accessible. Use AI to summarize support interactions and create helpful knowledge articles. Build a robust knowledge base with articles on topics ranging from campus resources to frequently asked questions.
Track student support programs and the services they provide, like career readiness, tutoring, and wellbeing. Publish available support programs for students to self-discover and enroll in. Report on program and service utilization, identify trends, and assess performance.
Improve student wellbeing with collaboration and proactive support tools.
Help students reach their academic, career, and personal goals. Advisors and support staff can build personalized care plans that address students’ biggest challenges and work toward specific milestones. Students can create their own action plans, visible to advisors, that quickly define actionable steps to stay on track.
Establish a regular cadence of pulse checks to proactively capture student wellbeing and visualize responses over time.
Assess which students require additional support and add them to watchlists for ongoing tracking.
Scale personalized student support with AI-generated summaries of key advising details like alerts, notes, pulse check responses and more.
Maximize engagement with personalized experiences throughout the student journey.
Personalize student communications with intelligent journeys that trigger relevant messages based on real-time behavior to help build a sense of belonging. Automate communication on students’ preferred channels–email, mobile, social, chat, or Slack–and use AI-powered insights to measure impact.
Build targeted outreach campaigns to specific student populations who need additional support. Tailor messages using AI-generated emails enriched with student data.
Give students one place to manage their journeys, no matter where they are. Students can quickly interact with their success team, manage appointments, view details on their care plans, and stay organized with a consolidated view of relevant and timely action items.
Connect students to the right staff by providing streamlined appointment scheduling with their personal advisors and counselors. Manage dynamic schedules and offer versatile appointment options such as drop-ins. Customize appointment scheduling workflows to meet your advising model’s unique needs.
Extend your student success solution with these related products.
Achieve your student success goals with our help.
Get in touch today and our education experts will help you:
- Determine the right solution for your institution's needs
- Build a tailored plan to help you get up and running fast
- Connect with use cases from trailblazing institutions
"To maintain a culture focused on student success, technology must play a critical role. We needed a more modern system to support our work and meet students where they are in their journey. With Education Cloud, we’re creating a one-stop shop to connect our advisors, prospective and current students, alumni, and families."
Robin BryanAVP for Information Technology and CIO, James Madison University, Watch the Webinar
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Student Success FAQ
Student success software helps advisors, faculty, and staff unify data to seamlessly connect the student experience. With one, integrated platform, staff can power holistic advising, strengthen student engagement, streamline services, and improve productivity using analytics and trusted AI.
The right student success platform can help institutions increase student retention, graduation, and satisfaction rates. Instead of stitching data together across disparate systems, staff can save time with unified views of every student and support them throughout their entire educational journey.
When comparing student success software, consider whether the solution has the integrations and customizations you're looking for, a reputable user experience and ROI, trusted customer support, and the flexibility to grow with your evolving needs. Outline your pain points, compare features, and explore key references.
Institutions of all sizes trust Salesforce's student success platform to not only elevate the student experience, but also to increase staff productivity at scale. In fact, Forrester Consulting highlighted a retention increase and the ROI benefits of Salesforce for multiple institutions in this research.