Agentforce for Energy & Utilities
Transform Energy & Utilities operations with limitless digital labor
What is Agentforce for Energy & Utilities?
Agentforce for Energy & Utilities is an agentic AI solution deeply integrated with your energy and utility data, metadata, and knowledge base to improve operational efficiency, boost customer satisfaction and optimize employee experience.
Building Blocks of Agentforce for Energy & Utilities
Comprehensive knowledge of Energy & Utilities workflows and processes to assist staff and boost productivity
Unstructured and structured industry data from various sources is harmonized for the right context and actioned through specialized Energy & Utilities data models.
Choose between pre-built actions tailored to energy & utilities personas, surfaced through the Energy & Utilities Cloud or build your own custom actions based on your specific needs.
Easily integrates with platform and third-party apps to connect customer, stakeholder, field and asset data for seamless operations.
Get started today with pre-built Agentforce skills and use cases for Energy & Utilities.
Energy Customer Service – Agentforce Use Case
Discover how AI agent-powered helps your service reps resolve energy & utilities inquirires faster and more accurately.
Digital labor for your energy and utilities enterprise.
Build and customize Al agents swiftly and securely for your own use cases.
Al pre-built for Energy & Utilities - so you don't have to build from scratch
Customize with minimal coding on AI-powered code builder
Built-in data security and regulatory compliance on the Einstein Trust Layer
Take the next step on the #1 AI CRM for Energy & Utilities.
Start your trial.
Try Energy & Utilities Cloud free for 30 days. No credit card. No installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Watch a demo.
Learn how Salesforce for energy & utilities accelerate time to value and transform the energy & utility customer experience
Agentforce for Energy & Utilities FAQs
Agentforce for Energy & Utilities is an agentic AI solution that answers questions, takes actions, and improves productivity for Energy & Utilities companies. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging proactive and autonomous AI agents that support their employees and customers 24/7.
Agentforce for Energy & Utilities is a powerful AI solution designed to enhance your business operations in several key areas. It streamlines and optimizes your field operations to increase capacity and efficiency, efficiently delivers energy recommendations, and provides top-notch customer service with powerful tools and automation.
Energy & Utilities Cloud is the best of Salesforce's world-class CRM, designed specifically for the energy and utility industry. Energy & Utilities Cloud gives utilities prebuilt applications with user experiences, automation, and integrations developed with industry best practices.
Instead of expensive in-house customization, utilities can reduce development costs with Energy & Utilities Cloud. The industry-specific CRM helps increase operational efficiency, customer engagement, and sustainability with automation and real-time data — all on one platform.
An ai agent builder is a platform for building and customizing AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customize out-of-the-box agents or build new agents for any role, any industry, or any use case using existing tools like Flows, Prompts, Apex, and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic, and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.
AI Agents are autonomous, proactive applications designed to execute specialized tasks to help employees and customers. Agents use large language models (LLMs) to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.
These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including Salesforce CRM data, external data from Data Cloud, and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.
Businesses can build agents with Agent Builder using existing Salesforce Platform tools to create standard and customized topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.
Every Salesforce customer can get started with Agentforce for free. Salesforce Foundations gives you the ability to have a free tier of every Salesforce cloud you don’t already have access to, including Agentforce. Pay as you go per conversation or lead after that, starting at 2$ per.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.