Energy & Utilities Cloud Pricing

Run your business from your phone — collaborate with your team, close deals, service customers, and deliver personalized marketing from anywhere.

Share and collaborate on key files relevant to each deal.

Automatically get the most up-to-date content and recommendations on what to follow and join.

Automatically assign cases to the right agent based on your criteria and internal rules.

Capture case details from web and email.

Trigger an automatic response to changes on a case.

Automate how cases are escalated and assigned.

Get a complete view of prospects and customers, including activity history, key contacts, and communications.

Access knowledge articles and FAQ pages to provide excellent customer service, faster.

Create and manage content to enable agents and customers to find the right answer, faster.

Boost agent productivity and deliver everything an agent needs to close cases faster all on one screen.

Intelligently route cases from any channel to the right agent for the most efficient resolution.

Instantly collaborate, track incident details, and manage customer communications — all in one place

Give your supervisors complete visibility into agent capacity across channels and the right tools for coaching and training.

Keep a complete record of the important milestones in a case in one, unified place.

Drive efficiency with natively integrated phone support, real-time transcriptons, and recommendations. Scale quickly with Amazon Connect, or via partners on the AppExchange.

Easily integrate Service Cloud with all the most popular telephony systems.

Track and manage orders in one location.

Track and manage specific warranties, subscriptions, or maintenance agreements.

Automatically route inquiries to the right group or agent for faster, more accurate case resolution.

Deliver optimal recommendations at the point of maximum impact

Decrease time spent on manual data entry for incoming cases and improve case field accuracy and completion

Decrease time spent selecting field values needed to close a case with chat conversations and improved field accuracy

Surface the best articles in real time to solve any customer's question

Send personalized responses using your trusted CRM data on any channel.

Automate wrap up summaries based on case data and history.

Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.

Embed AI across more channels including WhatsApp, Apple Messages for Business, Facebook Messenger & SMS.

Improve customer experiences by capturing contextual feedback directly in your CRM.

Easily set up a self-service support site so your customers can find answers to their questions.

Automate and manage common service requests with a catalog builder and easily expose them to end-users across channels.

Put data at your customers' fingertips with branded, mobile-responsive portals that surface business processes.

Connect customers through a peer-to-peer forum where they can share common knowledge, contribute best practices, and resolve questions together.

Manage and organize work orders.

Automate and manage common service requests with a catalog builder and easily expose them to end-users across channels.

Easily manage and track assigned assets and products.

Manage the entire contract lifecycle from drafting through negotiation, execution, activation and renewal.

Catalog-driven tool to streamline decomposition, orchestration, management and fulfillment of B2B orders.

Catalog-driven tool to streamline decomposition, orchestration, management and fulfillment of B2C orders.

Route hot leads to the right reps and view the impact of your marketing activities on your sales pipeline.

Analyze your data, predict which leads are the most likely to convert, which allows for prioritization and increased lead conversion.

Improve CRM data quality by preventing duplicates, so data is more usable, reliable, and relevant.

Generate leads with the prospecting data from your company’s website visitors.

Create targeted email lists for events. Provide updates and more for your prospects and customers. Automatically track which leads or contacts received emails.

Manage and track marketing campaigns across all channels: Make more informed decisions and see their impact on your sales pipeline.

Use real-time dynamic meeting scheduling, send emails later, track email engagement and more.

Create form emails to communicate consistently with customers and prospects.

See, sort, and organize all your tasks in a single, actionable, and customizable view. Sales Engagement users can also see tasks from cadences.

Improve campaign ROI metrics. Allocate revenue share across campaign touches on an opportunity.

Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

Track key details about every deal, such as stage, quotes, products, and more.

Easily personalize your team’s sales milestones with Sales Path.

Eliminate manual activity logging. Automatically capture and sync your email and calendar content and Salesforce data, in real-time.

Get the complete view of all of the customer engagement in one place.

Get a complete view of customers when they are individual people, including activity history, and service and sales engagement.

Boost productivity in fast-paced sales environments with everything a rep needs to close business faster, all on one screen.

Specify collaborators assigned to each deal.

Give sales reps a complete view of meeting attendees, like account history, open service cases, and bios – as well as next steps once the call ends.

Advanced reporting features include cross filters, joined reports, bucketing, and history tracking.

Make more informed, consistent decisions with real-time configurable reports and dashboards.

Advanced reporting features include cross filters, joined reports, bucketing, and history tracking.

Easily visualize recent forecast changes and historical trends with out of the box, embedded charts on the forecast page.

View real-time forecasting on any mobile device.

Model your sales territories into a logical and flexible structure that maps the right sales reps to the right customers.

Opportunity splits and split types help track the total effort of a sales team and more easily divide commissions based on participation.

Track key details about every deal, at every stage.

Analyze your data, predict which opportunities are most likely to convert, and see the intuitive factors behind the scores allowing you to prioritize the best deals to close.

Get a deeper understanding of opportunity progress and deal health — including insights into activities, engagement details, and more.

Visualize changes in pipeline categories such as opportunities created, increases/decreases in your pipeline, and won and lost amounts.

Run your business from your phone — collaborate with your team, close deals, service customers, and deliver personalized marketing from anywhere.

Move deals forward as you move around the web. Bring context to every conversation with access to key CRM data within your flow of work.

Continue using the Salesforce Mobile App, including creating new records, even without connectivity. Your data will sync once you’re back online.

Help your sales teams manage contract approvals and renewals.

Track and manage sales orders in one central location.

Easily create basic quotes by pulling in products and pricing to show customers.

Save your product catalogue and assign prices for every scenario.

Build apps visually using a library of prebuilt and custom components in this drag-and-drop environment.

Download preintegrated apps from AppExchange to extend your use of the Salesforce Platform.

Manage read/write permissions for different user profiles, and control which fields different users see on every record.

The fastest way to build, extend, and manage apps — with clicks or code.

Seamlessly integrate your service platform with Gmail & Outlook

View service appointments in a Gantt chart or map view. Dynamically schedule crews, contractors, and in-house employees on one screen. Capture all important information in one instance.

Monitor your inventory and asset health in real-time. Start and finish the entire RMA (return material authorization) process with complete visibility every step of the way.

Turn your service center into a profit center: enable your field service organization to access opportunities, leads, and quotes to upsell and cross-sell.

Develop and test in an isolated environment without compromising your live Salesforce deployment.

Give mobile employees the power to fix problems the first time in one simple app, even when they lose connectivity. With push notifications, collaboration, knowledge, a built-in barcode scanner, and more, arm your mobile workforce with the tools they need to be successful. Available in Android and iOS.

Develop and test without compromising your live Salesforce deployment. Developer Pro can host larger datasets than a developer sandbox.

Replicate your production org, including all data. Handle performance testing, load testing, and staging.

Test and code in separate environments without compromising your live Salesforce deployment.

Automate workflow tasks, email alerts, automatic field updates, and much more. Set up simple or sophisticated approval automation for virtually any process.

Manage read/write permissions for different user profiles, and control which fields different users see on every record.

Build apps visually using a library of prebuilt and custom components in this drag-and-drop environment.

Create form emails to communicate consistently with customers and prospects.

Each edition includes a stated minimum storage to be shared by all users. Additional storage is available per org.

Each edition includes a stated minimum storage to be shared by all users. Additional storage is available per org.

Build apps and customize Salesforce to meet your — and your customers’ — needs.

Establish roles and permissions that set object/data access for different users.

Tailor business processes, picklist values, and page layouts.

Single sign-on for all your enterprise apps lets you easily connect to your existing directory to manage users and access.

Mitigate risk and save time with automating calculated energy savings using eTRM expression sets, product attributes and Utility or Regulatory usage impact factors.

Calculate incentives or rebates based on a measure's product attributes and a library of measure based expressions sets.

Easily monitor, manage and report back on program goals tracking adoption, calculated energy savings, rebate or incentive disbursement and program budgets.

Model your sales territories into a logical and flexible structure that maps the right sales reps to the right customers.

Boost sales team productivity by automating time-consuming tasks like writing emails.

Reach customers across every digital channel.

Solve customer service cases faster by stitching together voice with your digital channels.

Deliver smarter service with artificial intelligence and out-of-the-box analytics.

Improve customer experiences by capturing contextual feedback to deliver superior service.

Boost productivity by automating time-consuming tasks like writing personalized replies to customer inquiries and summarizing interactions.

Launch simple client-facing sites and portals that use industry data models, components, flows, and templates.