Put customers at the center of utility transformation. Un-silo your data and bring teams together to create seamless, personalized utility customer experiences with the world’s most trusted data, AI, and CRM platform that's built for the energy and utilities industry.
With the world’s most trusted data, AI, and CRM platform, and a cloud application built for industries, Salesforce for Energy & Utilities is the right digital platform for evolving utilities.
Energy & Utilities Cloud Platform
Salesforce Field Service for Energy & Utilities
Streamline field operations. Train a new energy workforce to improve on-site safety and efficiency.
Get AI insight from diverse data sources and automate workflows across your Salesforce applications.
Instantly connect a growing list of energy and utility applications and data with speed and scale.
Transform energy and customer data into actionable insights and processes.
Customize catalogs of new, non-commodity products and services on the world's leading CPQ
Get in touch today and our experts will guide you through the process, step by step:
Salesforce has become our global customer service platform. We can see everything we’re doing and everything we’ve done. It makes it easier for our people to do things in a standard way — and in a smarter way.
Terence SorrellBusiness Solutions Manager, Connected Home
Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
Customer experience management handles your utility's interactions with current and potential customers, field crews, and trade allies and suppliers. It considers critical information like energy usage, billing, product adoption, customer behavior and preferences, and field service data.
A good utility customer experience management platform helps energy and utility companies increase lifetime customer value by improving customer experience, digitalizing service and expanding products and services while reducing operating costs with more self service and AI.
Managing customer experience on energy and utilities CRM can help you get more visibility into your customers and their households, introduce new products and services, build a robust retail sales or program participation pipeline, and deliver meaningful service experiences for energy consumers.
First, determine what you want an energy and utilities CRM to solve. An energy and utilities CRM should include functionality like: integration with existing Billing and CIS information, self service portals, program management, partner or trade ally performance management, embedded analytics and AI, and more.
Utilities can integrate Energy & Utilities Cloud with all the major utility billing and customer information systems (CIS) with pre-built integration processes, MuleSoft, or via APIs to extend and augment this essential customer data.
