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AI

AI-Powered Agents Won’t Take Your Job, They’ll Improve It

New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative.

Four people, two women and two men, stand around a large smartphone displaying a chatbot interface with chat bubbles. This represents business leaders speaking about AI-powered agents.

Two colleagues, a man and a woman, stand by a high desk. The man holds a laptop and the woman holds a notebook. A third colleague, a man, stands to the right giving a presentation / AI in B2B marketing

AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow.

Three Black individuals learning and working together, celebrating Black History Month.

Salesforce EMEA

Join us as we honour Black History Month 2024 at Salesforce UK, celebrating the past, present, and future.

Illustration of a green bar chart representing financial services with a man and a woman on a laptop and a man checking off a checklist.

Learn the steps to become an AI enterprise for your financial services organisation.

An illustration of a woman emptying a large container of shapes and blocks into the opened-lid head of a robot

AI plays a key role in personalised customer experiences. But a data platform that connects the dots between every data point is the real hero.

A female service agent sits at her desk, on top of a bar graph, to offer great customer service and profitability.

Patricia Staino

Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line.

Editors' Picks

1

AI-Powered Agents Won’t Take Your Job, They’ll Improve It

John Arlidge
2

A Day in the Life of An AI Enterprise

Lisa Lee
3

Looking for the Sales Job of Your Dreams? Treat It Like Another Sale

Henry Dubin

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

a comp manager communicating compensation changes to a sales rep

Learn how to communicate changes to your commission plans with strategy, transparency, and empathy.

Sales reps in front of a bar graph going up: driving sales

Discover the keys to successfully drive top-line growth and bottom-line performance.

An illustration of six people walking across a large map of the world: global commerce expansion.

Entering new markets is a great way to increase your revenue and customer base. Follow our steps to achieve international commerce success.

Colourful illustration of side profiles of a group of people. Designers studying human-computer interaction learn about the human side of the equation.

The AI revolution has shifted the ways we operate, but it doesn’t change what it means to be human.

An illustration of a robot typing on a computer.

Christophe Coenraets

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

Illustration of a Black Generation Alpha member, scrolling through their phone / Gen Alpha vs. Gen Z

They’re global and super tech savvy. But that’s not all. We spoke with two leading researchers about the nuances of connecting with this new generation.

Illustration of a woman giving a high five to a robot / AI agents

Silvio Savarese

AI agents and assistants have the ability to take action on a user’s behalf, but each serves a distinct purpose.

View All Recent Stories

Featured Series

Service

Stay ahead of the game with the latest cutting-edge trends and expert tips, where innovation meets customer satisfaction.

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woman laying on couch with TV remote in her hand: subscription management

Technology can optimise the powerful model of serving up what customers want when they want it.

Everything You Need To Know About AI Copilots for CRM

Salesforce EMEA

AI copilots for CRM are closing the gap between staff and technology. Find out how to enable your team with advanced AI assistance.

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