The role of the contact centre is crucial to improve experience delivery. Modernising this function can pave potential pathways for progress.
author name
Alex Audland
My Background
Alex joined Vonage in 2022 to help develop Vonage's housing practice. He has been working with housing associations for over 3 years, with an in-depth understanding of the challenges modern housing associations face and a passion for helping HAs develop their customer contact strategies to be more efficient, personalised and consistent.
