Brenda Bown

My Background

CMO, Service Cloud Brenda Bown is the CMO of Service Cloud and the CMO of the Communications, Media, & Technology industries at Salesforce, where she leads teams focused on messaging, go-to-market strategy, campaigns and experiences. She has over 25 years of Marketing experience in global companies.

The Future of Customer Service is Personalised and Connected — Plan Your Strategy for 2023 and Beyond

Customer Experience

Future of Customer Service is Personalised & Connected: 2023

Brenda Bown

February 21, 2023

Blending tools like automation with personalised service can help you prepare for the future of customer service.

Customer Experience
Personalisation
B2B Marketing Automation