This holiday, the retail shopping experience is complex. Here's what you can do to get your online and in-store channels ready.
author name
Matt Marcotte
My Background
SVP, Global Industry Advisors Matt brings 30 years of experience in consumer retail. He was previously the chief operating officer at Bergdorf Goodman, where he transformed the iconic 120-year-old brand to a digitally enabled customer experience. Matt approaches the business as a consumer anthropologist and is obsessed with human behavior, relationships, and experience.
