Field Service 3 Field Service Mistakes You Can Fix, First Time Salesforce Authors January 11, 2017 Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience. Customer Experience Manufacturing Service
Retail Why Retail Employees are as Important as Customers Salesforce Authors November 23, 2016 Retailers are again getting to know their customers as individuals. But are we creating hidden risks by not doing the same for our employees? Customer Experience Retail Employee Experience
Small Business What Does it Mean to be a Disruptive Brand? Salesforce Authors September 28, 2016 Marketing Week's 100 Disruptive Brands highlights those that places customers at the heart of innovation. But what makes a disruptive brand? Innovation Leadership Small Business
Salesforce on Salesforce Welcome Salesforce Einstein: AI for the World’s Smartest CRM Salesforce Authors September 19, 2016 With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM. Salesforce Platform IT Marketing
Careers Not All Solution Engineers are Created Equal and That’s a Good Thing Salesforce Authors September 6, 2016 Read this blog to understand what makes a successful Solution Engineer (SE): from the perspective of a Salesforce SE. Careers IT Products
Innovation Are your orthodoxies impacting your innovation strategy? Salesforce Authors April 18, 2016 Challenging our orthodoxies is one of the most important factors in enabling & driving real innovation, both in life & business. Here's why. Innovation Thought Leadership C-Suite
Retail The consumer journey for fashion is out there on its own Salesforce Authors March 16, 2016 Our contention is the fashion retail lifecycle is uniquely different from other sectors. Discover the secrets behind the consumer journey. Customer Journey Retail
Service 5 reasons to put customers at the centre of your business Salesforce Authors March 4, 2016 Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why. CRM Customer Experience Marketing
Small Business Solving Problems Faced By Small Business In The Digital Age Salesforce Authors October 9, 2015 Small businesses by their very nature are continuously changing, as are the problems that they face. Here, we look at how technology can help. Digital Transformation Small Business
Customer Experience From Minimum Viable Product to Minimum Valuable Product Salesforce Authors July 7, 2015 I strongly believe that we should be repositioning MVP from “Minimum Viable Product” to “Minimum Valuable Product”. Here's why... Customer Experience IT Products
