What Is a Customer Portal – And Why Do You Need One?
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
What’s the Revenue Impact of Using AI-Driven Marketing Strategies?
Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how.
What is Generative CRM — And What Will It Mean for Your Business?
Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences.
4 Ways Public Sector Uses Data To Deliver Personalised Experiences
Learn how public sector organisations are using Data Cloud to integrate data from multiple sources to enhance public service delivery.
How Will Generative AI Streamline Omnichannel Commerce?
Discover how generative AI will change omnichannel commerce and simplify experiences for the modern consumer. Find out more.
How AI Innovation Can Boost Productivity and Sales for Your SME
SMEs are thinking big when it comes to AI innovation. Find out how small businesses are getting creative to drive productivity and sales.
AI Is No Longer for the Few — AI Is for Everyone
AI is for everyone, it’s no longer for the few. So now that it's ready for you, how do you get ready for it?
Your Industry Is Using AI To Improve Customer Service — Are You?
AI in customer service is enhancing the way businesses interact with customers across all industries. See how you could benefit from it.
Five Reasons You Should Attend World Tour Essentials Johannesburg
Learn how Salesforce World Tour Essentials Johannesburg can help you prepare your business for AI – and meet shifting customer trends.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.