Personalisation How to Boost Government Efficiency with AI and Personalisation? Kevin White July 24, 2024 Transform public sector operations with AI-driven personalisation for enhanced efficiency and satisfaction. Read on to learn more! AI Data Culture Digital Transformation CRM A Conversation with Ketan Patel, CIO at OCS Yalda Gerami July 22, 2024 Starting small and focusing on quick wins is the secret to reaping the benefits of AI, says Ketan Patel, Group CIO at OCS Facilities Management. CRM Data Culture AI Digital Transformation How Can You Digitalise Commodity Trading to Boost Revenue and Efficiency? Anthony Palmieri July 19, 2024 Explore how digitalising commodity trading can enhance revenue and efficiency. Dive into the benefits and real-world impacts. Salesforce Platform Data Culture Customer Success Customer Relationships A conversation with Paul Lewis, Firmwide Managing Partner at Linklaters Sally Craxton July 16, 2024 Sally Craxton, our Regional Vice President, Professional Services, spoke with Paul Lewis, Firmwide Managing Partner at Linklaters, about his thoughts on leveraging the power of data and AI to deliver unique experiences for their clients. Customer Experience Customer Success Customer Relationships IT What is an API Strategy? Salesforce UK July 12, 2024 Discover how to build a successful API strategy to align your business goals, streamline operations, and enhance digital transformation. CIO IT AI CIO What is API Design? Salesforce UK July 12, 2024 Explore the best practices for API design and understand more about different types of API, including REST API. CIO IT AI Data Culture 4 Consumer Data Privacy Tactics to Win Over Mistrustful Customers Salesforce EMEA July 11, 2024 Brands must be transparent with how they use data to gain consumers’ trust. Find out more on data privacy best practices. Data Culture Personalisation Customer Data Cloud Service What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation C-Suite What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Analytics Commerce Marketing Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales
Personalisation How to Boost Government Efficiency with AI and Personalisation? Kevin White July 24, 2024 Transform public sector operations with AI-driven personalisation for enhanced efficiency and satisfaction. Read on to learn more! AI Data Culture Digital Transformation
CRM A Conversation with Ketan Patel, CIO at OCS Yalda Gerami July 22, 2024 Starting small and focusing on quick wins is the secret to reaping the benefits of AI, says Ketan Patel, Group CIO at OCS Facilities Management. CRM Data Culture AI
Digital Transformation How Can You Digitalise Commodity Trading to Boost Revenue and Efficiency? Anthony Palmieri July 19, 2024 Explore how digitalising commodity trading can enhance revenue and efficiency. Dive into the benefits and real-world impacts. Salesforce Platform Data Culture Customer Success
Customer Relationships A conversation with Paul Lewis, Firmwide Managing Partner at Linklaters Sally Craxton July 16, 2024 Sally Craxton, our Regional Vice President, Professional Services, spoke with Paul Lewis, Firmwide Managing Partner at Linklaters, about his thoughts on leveraging the power of data and AI to deliver unique experiences for their clients. Customer Experience Customer Success Customer Relationships
IT What is an API Strategy? Salesforce UK July 12, 2024 Discover how to build a successful API strategy to align your business goals, streamline operations, and enhance digital transformation. CIO IT AI
CIO What is API Design? Salesforce UK July 12, 2024 Explore the best practices for API design and understand more about different types of API, including REST API. CIO IT AI
Data Culture 4 Consumer Data Privacy Tactics to Win Over Mistrustful Customers Salesforce EMEA July 11, 2024 Brands must be transparent with how they use data to gain consumers’ trust. Find out more on data privacy best practices. Data Culture Personalisation Customer Data Cloud
Service What Is a Customer Portal – And Why Do You Need One? Christina Keohane July 2, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Best Practices CRM Digital Transformation
C-Suite What’s the Revenue Impact of Using AI-Driven Marketing Strategies? Salesforce EMEA June 28, 2024 Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how. Analytics Commerce Marketing
Customer Relationships What is Generative CRM — And What Will It Mean for Your Business? Salesforce EMEA June 24, 2024 Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences. CRM Data Culture Sales