Customer Experience

Read this article to learn how to identify and make the most of upsell opportunities by understanding the consumer mindset.

In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.

Companies that drive innovation through the purposeful management of their innovation processes use a number of frameworks. Learn more here.

A major challenge for any organisation is how to cultivate a culture of innovation. Here are 5 ways you can create an innovative workplace.

Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience and the areas businesses need to focus on.

Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.

In this article, you’ll learn how to best handle those sales objections, from potential deal-breakers to smaller negotiations

Retailers are again getting to know their customers as individuals. But are we creating hidden risks by not doing the same for our employees?

Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why.

I strongly believe that we should be repositioning MVP from “Minimum Viable Product” to “Minimum Valuable Product”. Here's why...