Customer Experience

We look at the Salesforce and Accenture partnership, and how it helps navigate the next steps to the future of commerce.

Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today.

For any global issue like COVID-19, businesses must have a crisis communication plan in place for customers. Read how you can be prepared.

Steve Bulmer, Managing Director, Biesse UK shares his insights on enriching the customer experience to keep their company connected.

Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement.

Ahead of RetailWeek Live, let's discuss how the desire for convenience - for instant gratification - is driving the retail industry today.

Read this article to learn how to identify and make the most of upsell opportunities by understanding the consumer mindset.

In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.

Companies that drive innovation through the purposeful management of their innovation processes use a number of frameworks. Learn more here.

A major challenge for any organisation is how to cultivate a culture of innovation. Here are 5 ways you can create an innovative workplace.