Retail You Can Make Holiday Shopping Easier: 4 Tips for Retailers Matt Marcotte November 3, 2022 This holiday, the retail shopping experience is complex. Here's what you can do to get your online and in-store channels ready. Customer Experience Holiday Readiness Retail Retail Here’s What Your Shoppers Want This Holiday Season Rosemary Okolie November 1, 2022 Our holiday shopping forecast is clear: Consumers are shopping more online, but spending less — and they’re looking for more bargains. Customer Experience Retail Shopping Index Customer Relationships Shoppers Are Budget Conscious This Peak Season — Use Data To Turn Holiday Browsing into Buying Grace Meldrum October 31, 2022 Did you know 73% of customers expect companies to understand their unique needs and expectations – a 7-point rise in just two years? Keep those numbers in mind this holiday, retailers, because they could affect your revenue and growth. Customer Experience Retail Customer Relationships Customer Success Schneider Electric Simplifies Case Management & Empowers Call Agents Salesforce EMEA October 17, 2022 Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling. Customer Experience Customer Success Digital Transformation Service Cloud The Maturity Matrix: How to Create Industry-Leading CX Andy Butterfield September 19, 2022 The UK Customer Experience Lead, CCXP at Salesforce shares how to create industry-leading customer experiences with the Maturity Matrix. Customer Experience Service Cloud Financial Services Cloud Digital, Personalised Client Experiences in Wealth & Asset Management Neeta Mundra September 16, 2022 Want to improve your wealth management client experiences? We outline how to wow clients with personalised digital-first experiences. Customer Experience Financial Services Financial Services Cloud Reports Five Customer Service Trends in South Africa Salesforce EMEA August 23, 2022 Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention. Customer Experience Sales Service Financial Services Roundtable: Customer Expectations in Banking Salesforce UK August 17, 2022 How can you deal with changing customer expectations in banking? Read a summary of our roundtable event with Marketforce & industry experts. Customer Experience Financial Services Customer Relationships Financial Services The Future of Digital Banking Experiences Salesforce UK August 11, 2022 Learn about the future of banking and how businesses are improving the digital banking experience to the benefit of customers and employees. Customer Experience Digital Transformation Financial Services Small Business Customer Data Management: Put Your Data in the Driver’s Seat Salesforce EMEA July 25, 2022 Want to make better connections with your customer? It all starts with your customer data management. Here’s how to get it right. CRM Customer Experience Data Culture
Retail You Can Make Holiday Shopping Easier: 4 Tips for Retailers Matt Marcotte November 3, 2022 This holiday, the retail shopping experience is complex. Here's what you can do to get your online and in-store channels ready. Customer Experience Holiday Readiness Retail
Retail Here’s What Your Shoppers Want This Holiday Season Rosemary Okolie November 1, 2022 Our holiday shopping forecast is clear: Consumers are shopping more online, but spending less — and they’re looking for more bargains. Customer Experience Retail Shopping Index
Customer Relationships Shoppers Are Budget Conscious This Peak Season — Use Data To Turn Holiday Browsing into Buying Grace Meldrum October 31, 2022 Did you know 73% of customers expect companies to understand their unique needs and expectations – a 7-point rise in just two years? Keep those numbers in mind this holiday, retailers, because they could affect your revenue and growth. Customer Experience Retail Customer Relationships
Customer Success Schneider Electric Simplifies Case Management & Empowers Call Agents Salesforce EMEA October 17, 2022 Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling. Customer Experience Customer Success Digital Transformation
Service Cloud The Maturity Matrix: How to Create Industry-Leading CX Andy Butterfield September 19, 2022 The UK Customer Experience Lead, CCXP at Salesforce shares how to create industry-leading customer experiences with the Maturity Matrix. Customer Experience Service Cloud
Financial Services Cloud Digital, Personalised Client Experiences in Wealth & Asset Management Neeta Mundra September 16, 2022 Want to improve your wealth management client experiences? We outline how to wow clients with personalised digital-first experiences. Customer Experience Financial Services Financial Services Cloud
Reports Five Customer Service Trends in South Africa Salesforce EMEA August 23, 2022 Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention. Customer Experience Sales Service
Financial Services Roundtable: Customer Expectations in Banking Salesforce UK August 17, 2022 How can you deal with changing customer expectations in banking? Read a summary of our roundtable event with Marketforce & industry experts. Customer Experience Financial Services Customer Relationships
Financial Services The Future of Digital Banking Experiences Salesforce UK August 11, 2022 Learn about the future of banking and how businesses are improving the digital banking experience to the benefit of customers and employees. Customer Experience Digital Transformation Financial Services
Small Business Customer Data Management: Put Your Data in the Driver’s Seat Salesforce EMEA July 25, 2022 Want to make better connections with your customer? It all starts with your customer data management. Here’s how to get it right. CRM Customer Experience Data Culture