Personalisation How Businesses Can Go Beyond Transactions to Delight Customers Salesforce UK January 31, 2022 Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here. Customer Experience Personalisation Customer Journey Small Business Why Customer Loyalty Programs for Small Businesses Are Trending Up Salesforce UK January 25, 2022 Customer loyalty programs for small businesses are becoming more important in the current climate. Read on to see why. Customer Experience Small Business Startups Service How to Improve Customer Care: Seven Ways to Step up Your Service Salesforce EMEA January 20, 2022 Customer care helps businesses develop a loyal customer base. To improve customer care, implement strategies that exceed their expectations. Customer Experience Service Service Cloud Customer Success Orange Belgium’s Secret to Success Salesforce EMEA January 10, 2022 Learn how Orange Belgium increased efficiency, enhanced its customer experience, & successfully launched its new platform during pandemic. Communications Customer Experience Customer Success Digital Transformation Top 4 Lessons from Analysing 65 Digital Transformations Flavio Lopez December 30, 2021 Learn how tackling soft challenges has the highest correlation with transformation success: Analysis of 65 transformation programs worldwide. Customer Experience Digital Transformation Thought Leadership Service End-to-End Customer Experiences in Logistics Salesforce UK December 12, 2021 Find out how to deliver consistent end-to-end customer experiences in logistics and how to stay ahead of the competition. Customer Experience Service Customer Relationships Financial Services Top 3 Benefits of Autonomous Finance in Retail Banking Salesforce EMEA November 26, 2021 Retail banking is a type of banking that supplies financial services to an individual consumer rather than a business. Learn more here. Customer Experience Digital Transformation Financial Services Digital Transformation How the Financial Services Industry Is Closing the CX Gap Salesforce EMEA November 24, 2021 Learn why customer experience is essential for the financial services industry and the tools organisations need to succeed. Customer Experience Digital Transformation Financial Services Salesforce Culture What Does Salesforce Do? | Middle East Spotlight Salesforce EMEA November 24, 2021 Learn how Salesforce helps businesses in the UAE to break down technology silos and get closer to their customers. Customer Experience Salesforce Culture Customer Relationships Customer Data Platform Data Integration Benefits That Can Help Your Business Grow Salesforce EMEA November 22, 2021 Data integration is the process of transforming raw data into actionable data. You can read about all benefits it has for businesses here. CRM Customer Experience Data Culture
Personalisation How Businesses Can Go Beyond Transactions to Delight Customers Salesforce UK January 31, 2022 Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here. Customer Experience Personalisation Customer Journey
Small Business Why Customer Loyalty Programs for Small Businesses Are Trending Up Salesforce UK January 25, 2022 Customer loyalty programs for small businesses are becoming more important in the current climate. Read on to see why. Customer Experience Small Business Startups
Service How to Improve Customer Care: Seven Ways to Step up Your Service Salesforce EMEA January 20, 2022 Customer care helps businesses develop a loyal customer base. To improve customer care, implement strategies that exceed their expectations. Customer Experience Service Service Cloud
Customer Success Orange Belgium’s Secret to Success Salesforce EMEA January 10, 2022 Learn how Orange Belgium increased efficiency, enhanced its customer experience, & successfully launched its new platform during pandemic. Communications Customer Experience Customer Success
Digital Transformation Top 4 Lessons from Analysing 65 Digital Transformations Flavio Lopez December 30, 2021 Learn how tackling soft challenges has the highest correlation with transformation success: Analysis of 65 transformation programs worldwide. Customer Experience Digital Transformation Thought Leadership
Service End-to-End Customer Experiences in Logistics Salesforce UK December 12, 2021 Find out how to deliver consistent end-to-end customer experiences in logistics and how to stay ahead of the competition. Customer Experience Service Customer Relationships
Financial Services Top 3 Benefits of Autonomous Finance in Retail Banking Salesforce EMEA November 26, 2021 Retail banking is a type of banking that supplies financial services to an individual consumer rather than a business. Learn more here. Customer Experience Digital Transformation Financial Services
Digital Transformation How the Financial Services Industry Is Closing the CX Gap Salesforce EMEA November 24, 2021 Learn why customer experience is essential for the financial services industry and the tools organisations need to succeed. Customer Experience Digital Transformation Financial Services
Salesforce Culture What Does Salesforce Do? | Middle East Spotlight Salesforce EMEA November 24, 2021 Learn how Salesforce helps businesses in the UAE to break down technology silos and get closer to their customers. Customer Experience Salesforce Culture Customer Relationships
Customer Data Platform Data Integration Benefits That Can Help Your Business Grow Salesforce EMEA November 22, 2021 Data integration is the process of transforming raw data into actionable data. You can read about all benefits it has for businesses here. CRM Customer Experience Data Culture