Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros
From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.
Digital-First and Omnichannel Drive Customer Connection in 2021
Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?
Unifying People & Processes to Deliver Seamless Customer Engagement
Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.
How to Win Trust and Improve Connected Customer Experiences in Belgium
Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium.
Bank of Georgia: Digital Technology Transforming Customer Experience
Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience.
Customer 2.0: How New Age Consumers Shop in An Uncertain World
Check out our latest blog to find out how new age consumers shop and how retailers can stay ahead in the uncertain business landscape.
Salesforce & Accenture: Navigating Next Steps to Future of Commerce
We look at the Salesforce and Accenture partnership, and how it helps navigate the next steps to the future of commerce.
6 Powerful Benefits of Live Chat Software on your website
Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today.
How to Communicate With Customers During Times of Crisis
For any global issue like COVID-19, businesses must have a crisis communication plan in place for customers. Read how you can be prepared.
How Biesse Remains Cutting-Edge in Manufacturing
Steve Bulmer, Managing Director, Biesse UK shares his insights on enriching the customer experience to keep their company connected.