Thought Leadership How Can GDPR Help Improve the Customer Experience? Ali Zaman August 2, 2021 Salesforce Director of Database Marketing, Ali Zaman, shares what a successful global GDPR implementation looks like for large organisations. Customer Experience IT Thought Leadership Reports Explore a New Era of Customer Expectations in South Africa Salesforce EMEA July 26, 2021 Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption. Customer Experience Reports Service 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite Reports Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros Salesforce EMEA April 15, 2021 From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success. Customer Experience Digital Transformation Service Reports Digital-First and Omnichannel Drive Customer Connection in 2021 Salesforce Authors April 6, 2021 Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver? Customer Experience Digital Transformation Reports Service Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Customer Experience Service Reports How to Win Trust and Improve Connected Customer Experiences in Belgium Salomé Pouw March 3, 2021 Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium. Customer Experience Digital Transformation Reports Customer Success Bank of Georgia: Digital Technology Transforming Customer Experience Salesforce Authors February 11, 2021 Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience. Customer Experience Customer Success Digital Transformation Retail Customer 2.0: How New Age Consumers Shop in An Uncertain World Salesforce EMEA January 25, 2021 Check out our latest blog to find out how new age consumers shop and how retailers can stay ahead in the uncertain business landscape. Commerce Customer Experience Digital Transformation Commerce Salesforce & Accenture: Navigating Next Steps to Future of Commerce Salesforce Authors December 7, 2020 We look at the Salesforce and Accenture partnership, and how it helps navigate the next steps to the future of commerce. Commerce Customer Experience Digital Transformation
Thought Leadership How Can GDPR Help Improve the Customer Experience? Ali Zaman August 2, 2021 Salesforce Director of Database Marketing, Ali Zaman, shares what a successful global GDPR implementation looks like for large organisations. Customer Experience IT Thought Leadership
Reports Explore a New Era of Customer Expectations in South Africa Salesforce EMEA July 26, 2021 Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption. Customer Experience Reports
Service 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite
Reports Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros Salesforce EMEA April 15, 2021 From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success. Customer Experience Digital Transformation Service
Reports Digital-First and Omnichannel Drive Customer Connection in 2021 Salesforce Authors April 6, 2021 Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver? Customer Experience Digital Transformation Reports
Service Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Customer Experience Service
Reports How to Win Trust and Improve Connected Customer Experiences in Belgium Salomé Pouw March 3, 2021 Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium. Customer Experience Digital Transformation Reports
Customer Success Bank of Georgia: Digital Technology Transforming Customer Experience Salesforce Authors February 11, 2021 Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience. Customer Experience Customer Success Digital Transformation
Retail Customer 2.0: How New Age Consumers Shop in An Uncertain World Salesforce EMEA January 25, 2021 Check out our latest blog to find out how new age consumers shop and how retailers can stay ahead in the uncertain business landscape. Commerce Customer Experience Digital Transformation
Commerce Salesforce & Accenture: Navigating Next Steps to Future of Commerce Salesforce Authors December 7, 2020 We look at the Salesforce and Accenture partnership, and how it helps navigate the next steps to the future of commerce. Commerce Customer Experience Digital Transformation