Trailblazer Story How Biesse Remains Cutting-Edge in Manufacturing Salesforce UK March 17, 2020 Steve Bulmer, Managing Director, Biesse UK shares his insights on enriching the customer experience to keep their company connected. Customer Experience Manufacturing Trailblazer Story Reports Rethink Approach to Customer Engagement: Insights from 8,000 Consumers Salesforce EMEA January 14, 2020 Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement. Commerce Customer Experience Service Retail Consumers Want Instant Gratification – Are Retailers Ready? Vera Hartmuth March 19, 2019 Ahead of RetailWeek Live, let's discuss how the desire for convenience - for instant gratification - is driving the retail industry today. Commerce Communications Customer Experience Sales How Psychology Can Help You Spot Upsell Opportunities Salesforce UK January 15, 2019 Read this article to learn how to identify and make the most of upsell opportunities by understanding the consumer mindset. Analytics CRM Customer Experience Service How Do Brands Build Customer Loyalty in a Digital World? Carl Henderson September 13, 2018 In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more. Customer Experience Digital Marketing Sales Innovation Design Thinking: 4 Questions That Will Help You Embrace Innovation Salesforce Authors October 9, 2017 Companies that drive innovation through the purposeful management of their innovation processes use a number of frameworks. Learn more here. Customer Experience Innovation IT Corporate Culture 5 Ways to Create a Culture of Innovation in Your Organisation Salesforce Authors July 21, 2017 A major challenge for any organisation is how to cultivate a culture of innovation. Here are 5 ways you can create an innovative workplace. Collaboration Corporate Culture Customer Experience Shopping Index [Infographic] Connected UK Customer Experience Salesforce UK May 17, 2017 Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience and the areas businesses need to focus on. Customer Experience Retail Shopping Index Field Service 3 Field Service Mistakes You Can Fix, First Time Salesforce Authors January 11, 2017 Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience. Customer Experience Manufacturing Service Small Business How to Effectively Respond to Sales Objections Salesforce UK November 29, 2016 In this article, you’ll learn how to best handle those sales objections, from potential deal-breakers to smaller negotiations Customer Experience Sales Small Business
Trailblazer Story How Biesse Remains Cutting-Edge in Manufacturing Salesforce UK March 17, 2020 Steve Bulmer, Managing Director, Biesse UK shares his insights on enriching the customer experience to keep their company connected. Customer Experience Manufacturing Trailblazer Story
Reports Rethink Approach to Customer Engagement: Insights from 8,000 Consumers Salesforce EMEA January 14, 2020 Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement. Commerce Customer Experience Service
Retail Consumers Want Instant Gratification – Are Retailers Ready? Vera Hartmuth March 19, 2019 Ahead of RetailWeek Live, let's discuss how the desire for convenience - for instant gratification - is driving the retail industry today. Commerce Communications Customer Experience
Sales How Psychology Can Help You Spot Upsell Opportunities Salesforce UK January 15, 2019 Read this article to learn how to identify and make the most of upsell opportunities by understanding the consumer mindset. Analytics CRM Customer Experience
Service How Do Brands Build Customer Loyalty in a Digital World? Carl Henderson September 13, 2018 In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more. Customer Experience Digital Marketing Sales
Innovation Design Thinking: 4 Questions That Will Help You Embrace Innovation Salesforce Authors October 9, 2017 Companies that drive innovation through the purposeful management of their innovation processes use a number of frameworks. Learn more here. Customer Experience Innovation IT
Corporate Culture 5 Ways to Create a Culture of Innovation in Your Organisation Salesforce Authors July 21, 2017 A major challenge for any organisation is how to cultivate a culture of innovation. Here are 5 ways you can create an innovative workplace. Collaboration Corporate Culture Customer Experience
Shopping Index [Infographic] Connected UK Customer Experience Salesforce UK May 17, 2017 Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience and the areas businesses need to focus on. Customer Experience Retail Shopping Index
Field Service 3 Field Service Mistakes You Can Fix, First Time Salesforce Authors January 11, 2017 Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience. Customer Experience Manufacturing Service
Small Business How to Effectively Respond to Sales Objections Salesforce UK November 29, 2016 In this article, you’ll learn how to best handle those sales objections, from potential deal-breakers to smaller negotiations Customer Experience Sales Small Business