Customer Experience

Find out why digital transformation in the utilities industry is critical to empower employees, create value and elevate the customer journey.

Salesforce Director of Database Marketing, Ali Zaman, shares what a successful global GDPR implementation looks like for large organisations.

Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.

Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE.

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?

Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.

Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium.

Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience.

Check out our latest blog to find out how new age consumers shop and how retailers can stay ahead in the uncertain business landscape.