How Businesses Can Go Beyond Transactions to Delight Customers
Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here.
How to Use Data to Enhance Student and Teacher Interactions
Learn how South Africa’s Top Dog Education delivers a seamless, end-to-end learning experience with Salesforce.
Video Streaming Consumer Trends
Discover video streaming trends in our report with Omdia. Discover SVOD trends in our highlights post, and download the full report for more.
How KIKO MILANO is Perfecting the Customer Journey
Learn creating perfect customer journeys by taking cue from the global beauty brand, KIKO MILANO. Sixth State of Marketing report included!
What is Customer Journey Mapping & Why is it Important?
Learn why customer journey mapping is a crucial way to understand and optimise the customer journey across all touchpoints. Read more.
The Five Golden Rules of Healthy Lead Nurturing
Read this blog post to learn our 5 golden rules to improve lead nurturing throughout the customer journey.
7 Ways to Empower Your Customer Service Agents
Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.
The consumer journey for fashion is out there on its own
Our contention is the fashion retail lifecycle is uniquely different from other sectors. Discover the secrets behind the consumer journey.
7 of the Most Common Mistakes in Sales Forecasting
Sales forecast is an important indicator of business performance. Learn how to avoid common mistakes to ensure accurate sales forecasting.