Service Improve Workforce Engagement and Customer Satisfaction Rebecca Mackenzie March 9, 2022 European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction. Service Customer Relationships Customer Success Retail Capital and RIB CCS Share Their B2B Engagement Strategies Salesforce EMEA March 7, 2022 Learn how Retail Capital & RIB CCS are developing personal customer relationships in industries like financial services and construction. B2B Commerce Commerce Customer Success Financial Services The Strategy for Managing Exponential Complexity? Simplicity Salesforce Authors March 3, 2022 How customer service leaders in Financial Services are tackling disruptive forces with game changing technology Financial Services Service Customer Relationships Leading Through Change Is It Time to Re-Imagine How We Define Experience? Stuart Mills February 15, 2022 Learn how you can combat the challenges created by digital skills gap as the digital transformation happens at such speed. Digital Transformation Leading Through Change Thought Leadership Collaboration Collaborative Ecosystems Foster Innovation and Customer Experience Salesforce UK February 3, 2022 Discover how collaboration is a competitive advantage that helps nurture innovation and deliver great customer experience. Collaboration Customer Experience Innovation Thought Leadership 5 Ways to Accelerate Business Transformation and Deliver Value Faster Dirk Schneider February 2, 2022 Senior Vice President, Global Professional Services, Salesforce, shares his secret to business transformation and how to deliver value faster. Digital Transformation IT Thought Leadership Personalisation How Businesses Can Go Beyond Transactions to Delight Customers Salesforce UK January 31, 2022 Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here. Customer Experience Personalisation Customer Journey Reports 10 successful B2B Sales Techniques in 2022 Salesforce EMEA January 7, 2022 Discover 10 B2B sales techniques to deliver better customer experiences. Sales Customer Relationships Reports Digital Transformation Top 4 Lessons from Analysing 65 Digital Transformations Flavio Lopez December 30, 2021 Learn how tackling soft challenges has the highest correlation with transformation success: Analysis of 65 transformation programs worldwide. Customer Experience Digital Transformation Thought Leadership Digital Transformation What Is ERP? And Is Salesforce ERP? Salesforce UK December 22, 2021 Read this blog to understand what an ERP system is is, the difference between ERP & CRM, and benefits of integrating an ERP with Salesforce. Digital Transformation IT Customer Relationships
Service Improve Workforce Engagement and Customer Satisfaction Rebecca Mackenzie March 9, 2022 European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction. Service Customer Relationships
Customer Success Retail Capital and RIB CCS Share Their B2B Engagement Strategies Salesforce EMEA March 7, 2022 Learn how Retail Capital & RIB CCS are developing personal customer relationships in industries like financial services and construction. B2B Commerce Commerce Customer Success
Financial Services The Strategy for Managing Exponential Complexity? Simplicity Salesforce Authors March 3, 2022 How customer service leaders in Financial Services are tackling disruptive forces with game changing technology Financial Services Service Customer Relationships
Leading Through Change Is It Time to Re-Imagine How We Define Experience? Stuart Mills February 15, 2022 Learn how you can combat the challenges created by digital skills gap as the digital transformation happens at such speed. Digital Transformation Leading Through Change Thought Leadership
Collaboration Collaborative Ecosystems Foster Innovation and Customer Experience Salesforce UK February 3, 2022 Discover how collaboration is a competitive advantage that helps nurture innovation and deliver great customer experience. Collaboration Customer Experience Innovation
Thought Leadership 5 Ways to Accelerate Business Transformation and Deliver Value Faster Dirk Schneider February 2, 2022 Senior Vice President, Global Professional Services, Salesforce, shares his secret to business transformation and how to deliver value faster. Digital Transformation IT Thought Leadership
Personalisation How Businesses Can Go Beyond Transactions to Delight Customers Salesforce UK January 31, 2022 Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here. Customer Experience Personalisation Customer Journey
Reports 10 successful B2B Sales Techniques in 2022 Salesforce EMEA January 7, 2022 Discover 10 B2B sales techniques to deliver better customer experiences. Sales Customer Relationships Reports
Digital Transformation Top 4 Lessons from Analysing 65 Digital Transformations Flavio Lopez December 30, 2021 Learn how tackling soft challenges has the highest correlation with transformation success: Analysis of 65 transformation programs worldwide. Customer Experience Digital Transformation Thought Leadership
Digital Transformation What Is ERP? And Is Salesforce ERP? Salesforce UK December 22, 2021 Read this blog to understand what an ERP system is is, the difference between ERP & CRM, and benefits of integrating an ERP with Salesforce. Digital Transformation IT Customer Relationships