Customer Stories How Schneider Electric Creates Better Opportunities to Cross-Sell Salesforce EMEA November 12, 2021 Learn how a new digital process built on Salesforce has generated more cross-selling opportunities across millions of installed base records. Customer Experience Future of Work Sales Digital Transformation Telecommunications Trends to Learn from: State of Salesforce 2021 Salesforce EMEA October 11, 2021 Find out some of the key points from The State of Salesforce 2021 Telco industry booklet from IBM and Salesforce here. Digital Transformation Customer Relationships Reports Digital Transformation Becoming a Digital Telco Company Vicky Nisbet October 7, 2021 Read how your telecom business can use new technologies, data-driven decisions & customer-centric processes to become a digital telco company. Communications Digital Transformation Customer Relationships Service Middle East: Customer Service Principles Every Business Needs to Know Salesforce EMEA October 4, 2021 Read this blog to learn the seven customer service principles every growing business in the Middle East needs to know. Customer Experience Service Service Cloud Customer Experience 7 Customer Service Principles for Businesses in South Africa Salesforce EMEA September 28, 2021 Read this blog to learn the seven customer service principles every growing business in South Africa needs to know. Customer Experience Service Service Cloud Future of Work Salesforce Updates DPA to Include the New Standard Contractual Clauses Salesforce EMEA September 28, 2021 Read about the updated data processing addendum (DPA) released by Salesforce in accordance with latest set of standard contractual clauses. Future of Work Customer Relationships Media Video Streaming Consumer Trends Salesforce UK September 21, 2021 Discover video streaming trends in our report with Omdia. Discover SVOD trends in our highlights post, and download the full report for more. Customer Journey Customer Relationships Media Customer Data Platform Announcing New Options for EU Customer Data Storage and Operations Lindsey Finch September 21, 2021 We're proud to announce Hyperforce EU Operating Zone. It enables our commercial & public sector customers to process & store data in the EU. Digital Transformation Sustainability Customer Data Platform Customer Experience How to Create a Holistic Customer View to Improve Customer Experience Salesforce EMEA September 8, 2021 Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams. Customer Experience Service C-Suite Media Digital Disruption in the Media Industry Salesforce UK September 6, 2021 Digital disruption in media is changing the industry. Read why firms must take a digital-first approach to create unique customer experiences. Digital Transformation Direct-to-Consumer Customer Relationships
Customer Stories How Schneider Electric Creates Better Opportunities to Cross-Sell Salesforce EMEA November 12, 2021 Learn how a new digital process built on Salesforce has generated more cross-selling opportunities across millions of installed base records. Customer Experience Future of Work Sales
Digital Transformation Telecommunications Trends to Learn from: State of Salesforce 2021 Salesforce EMEA October 11, 2021 Find out some of the key points from The State of Salesforce 2021 Telco industry booklet from IBM and Salesforce here. Digital Transformation Customer Relationships Reports
Digital Transformation Becoming a Digital Telco Company Vicky Nisbet October 7, 2021 Read how your telecom business can use new technologies, data-driven decisions & customer-centric processes to become a digital telco company. Communications Digital Transformation Customer Relationships
Service Middle East: Customer Service Principles Every Business Needs to Know Salesforce EMEA October 4, 2021 Read this blog to learn the seven customer service principles every growing business in the Middle East needs to know. Customer Experience Service Service Cloud
Customer Experience 7 Customer Service Principles for Businesses in South Africa Salesforce EMEA September 28, 2021 Read this blog to learn the seven customer service principles every growing business in South Africa needs to know. Customer Experience Service Service Cloud
Future of Work Salesforce Updates DPA to Include the New Standard Contractual Clauses Salesforce EMEA September 28, 2021 Read about the updated data processing addendum (DPA) released by Salesforce in accordance with latest set of standard contractual clauses. Future of Work Customer Relationships
Media Video Streaming Consumer Trends Salesforce UK September 21, 2021 Discover video streaming trends in our report with Omdia. Discover SVOD trends in our highlights post, and download the full report for more. Customer Journey Customer Relationships Media
Customer Data Platform Announcing New Options for EU Customer Data Storage and Operations Lindsey Finch September 21, 2021 We're proud to announce Hyperforce EU Operating Zone. It enables our commercial & public sector customers to process & store data in the EU. Digital Transformation Sustainability Customer Data Platform
Customer Experience How to Create a Holistic Customer View to Improve Customer Experience Salesforce EMEA September 8, 2021 Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams. Customer Experience Service C-Suite
Media Digital Disruption in the Media Industry Salesforce UK September 6, 2021 Digital disruption in media is changing the industry. Read why firms must take a digital-first approach to create unique customer experiences. Digital Transformation Direct-to-Consumer Customer Relationships