Personalisation Collecting Data for Effective Personalisation Is “A High Wire Balancing Act” — Here’s How to Toe the Line Salesforce EMEA December 13, 2024 Insights from Humanworks Founder Cosmo Shield and our Head of Solutions Engineering Kulvinder Hari on harnessing data for personalised customer experiences. Customer Experience Data Culture Personalisation AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes December 4, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Agentforce Automation Data Culture AI How Pets at Home Bucks the Trend of AI Inaction in Europe Salesforce EMEA November 29, 2024 The opportunities for EU businesses to create value with AI are wide open — and they’re being missed by companies too slow to take action. Customer Experience Data Culture Innovation Manufacturing Service as a Strategy: How Manufacturers Are Reimaging Success Tony Kratovil November 27, 2024 Manufacturers are transforming their service operations to stay competitive. Service Data Culture Manufacturing Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Service Automation Data Culture Digital Transformation From Bricks to Bytes: Building a Data-Led Future in Construction Yalda Gerami November 4, 2024 John Foster from Wates Group shares his insights into the construction industry's tech revolution at Dreamforce 2024. Data Culture Digital Transformation Dreamforce Financial Services How To Remove Data Silos: A 5-Step Checklist for Financial Services Cory Haynes October 22, 2024 Learn the steps to become an AI enterprise for your financial services organisation. Data Culture Financial Services Financial Services Cloud AI Training Your Own AI Model Probably Won’t Help Win Customers, But Data Will Lisa Lee October 15, 2024 AI plays a key role in personalised customer experiences. But a data platform that connects the dots between every data point is the real hero. Customer Experience Data Culture Data Visualisation Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Service Collaboration Customer Experience C-Suite Leading With AI: How Forward-Looking CEOs Can Bring Teams Up to Speed Salesforce EMEA August 13, 2024 Discover how CEOs overcome challenges their businesses face, from improving data intelligence and board reporting to growing sales revenue. Data Culture Customer Success Digital Transformation
Personalisation Collecting Data for Effective Personalisation Is “A High Wire Balancing Act” — Here’s How to Toe the Line Salesforce EMEA December 13, 2024 Insights from Humanworks Founder Cosmo Shield and our Head of Solutions Engineering Kulvinder Hari on harnessing data for personalised customer experiences. Customer Experience Data Culture Personalisation
AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes December 4, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Agentforce Automation Data Culture
AI How Pets at Home Bucks the Trend of AI Inaction in Europe Salesforce EMEA November 29, 2024 The opportunities for EU businesses to create value with AI are wide open — and they’re being missed by companies too slow to take action. Customer Experience Data Culture Innovation
Manufacturing Service as a Strategy: How Manufacturers Are Reimaging Success Tony Kratovil November 27, 2024 Manufacturers are transforming their service operations to stay competitive. Service Data Culture Manufacturing
Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Service Automation Data Culture
Digital Transformation From Bricks to Bytes: Building a Data-Led Future in Construction Yalda Gerami November 4, 2024 John Foster from Wates Group shares his insights into the construction industry's tech revolution at Dreamforce 2024. Data Culture Digital Transformation Dreamforce
Financial Services How To Remove Data Silos: A 5-Step Checklist for Financial Services Cory Haynes October 22, 2024 Learn the steps to become an AI enterprise for your financial services organisation. Data Culture Financial Services Financial Services Cloud
AI Training Your Own AI Model Probably Won’t Help Win Customers, But Data Will Lisa Lee October 15, 2024 AI plays a key role in personalised customer experiences. But a data platform that connects the dots between every data point is the real hero. Customer Experience Data Culture Data Visualisation
Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Service Collaboration Customer Experience
C-Suite Leading With AI: How Forward-Looking CEOs Can Bring Teams Up to Speed Salesforce EMEA August 13, 2024 Discover how CEOs overcome challenges their businesses face, from improving data intelligence and board reporting to growing sales revenue. Data Culture Customer Success Digital Transformation