Reports

Customer intelligence helps SMEs reduce marketing costs, build loyalty & seize new opportunities. Learn tips for using customer intelligence.

Automatic workflows can help businesses get the most out of their resources. Check out our guide to getting started.

Blending tools like automation with personalised service can help you prepare for the future of customer service.

Discover how to prepare your marketing team for success – even as customer preferences and expectations shift.

Holiday shopping season results are changing. We dive into consumer behaviour to see why, and what we can expect in the future.

As financial services firms across Middle East face enormous change, established firms can take on entrants by prioritising customer service.

In today’s fast moving marketing landscape, driving value is getting harder. Learn how a data-led approach can help.

Learn about changes to customer engagement and customer expectations in Salesforce’s State of the Connected Customer: Ireland Edition

Learn how to build a connected e-commerce strategy that centres your customers: with tips & insights from commerce professionals in the UAE.

Our new State of Commerce report shows what companies are doing to stay competitive in a shifting economy.