Reports

Learn why connected systems, customer-centricity, and personalisation are key success drivers for B2B and B2C digital commerce in South Africa

Construction trends hint at a smarter, more connected world. Learn how today’s construction equipment firms are building a better tomorrow.

For GoHenry, great customer service starts in the Cloud. It’s no secret that offering a great customer experience is more important than ever.

Our holiday shopping forecast is clear: Consumers are shopping more online, but spending less — and they’re looking for more bargains.

Learn how to improve sales performance in the UAE by listening to key insights from consumers and business buyers.

Read this blog to learn the most notable learnings about consumer behaviour and preferences from the Future of Financial Services report.

Manufacturing companies was hit by a series of challenges in recent years. See how Salesforce can help embrace a digital sustainable future.

Data silos are still preventing businesses from meeting customer demands. Here’s how South African businesses can address the problem.

Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention.

As banking services across Africa continue to face enormous change, traditional financial services providers must evolve to stay relevant.