Reports

The benefits of CRM have been proven in Africa, and businesses are drawing up plans for even more integration of their CRM systems.

Retail banking is a type of banking that supplies financial services to an individual consumer rather than a business. Learn more here.

Learn why customer experience is essential for the financial services industry and the tools organisations need to succeed.

Find out some of the key points from The State of Salesforce 2021 Telco industry booklet from IBM and Salesforce here.

Discover video streaming trends in our report with Omdia. Discover SVOD trends in our highlights post, and download the full report for more.

Read on to see why building materials trends point to a fast-approaching future that’s more sustainable, efficient and customer centric.

Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.

In this blog, learn how new technologies such as self-service agents and chatbots are improving customer success.

Learn the latest construction trends, how the construction stimulus is accelerating the future of construction, and much more.

Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.