Reports

Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE.

Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs.

Grocery retailers across Europe adapt to new customer behaviour & shift towards digital may be a key moment. Read our new report to see why.

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?

Salesforce Senior Managers, Michelle Grant and Rosemary Okolie, break down four key digital commerce trends in Europe. Read more here.

Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium.

Grocery retailers in the UK & Europe are innovating to keep up with their customers. Discover why the future of grocery retail looks bright.

In the recent Connected Customer report, we surveyed Millennials, Baby Boomers, Gen Z, & Gen X! Learn the biggest differences & similarities.

System integration is crucial for business success. Read on to find out the top 4 technologies for successful system integration.