Service Cloud

European regulations require financials to disclose non-financial information to regulators in the pipeline. How can you respond efficiently?

Our Marketing Cloud Genie series shows how we’re connecting every customer touchpoint to build a unified profile in real-time.

Find out how you can make service a revenue generator through agent empowerment and employee experience.

For GoHenry, great customer service starts in the Cloud. It’s no secret that offering a great customer experience is more important than ever.

Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling.

The UK Customer Experience Lead, CCXP at Salesforce shares how to create industry-leading customer experiences with the Maturity Matrix.

Cloud computing can help SMEs empower their teams and cut IT costs. Read on to see how cloud computing for small business is changing the game.

Customer care helps businesses develop a loyal customer base. To improve customer care, implement strategies that exceed their expectations.

Chatbot technology is becoming a big part of our lives as consumers and in business. Here’s how chatbots are shaking customer service up.

It’s been a challenging time for sales, but salespeople in South Africa are turning to innovation. Read on to see how they’re adapting.