![7 Ways to Empower Your Customer Service Agents](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/empower-customer-service-agents-600.jpg?w=300)
7 Ways to Empower Your Customer Service Agents
Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.
![Cartoon of a man pointing to 5 things that represent Reasons Why Your Competitors are Winning with Online CRM](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/5-reasons-competitors-winning-online-crm-600.png?w=300)
5 Reasons Why Your Competitors are Winning with Online CRM
Online CRM is becoming a standard solution for businesses. Here are reasons why a cloud-based CRM system gives you a competitive advantage.
![Sales and Marketing Alignment: How to Define a Sales Ready Lead](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/sales-ready-lead-600.jpg?w=300)
Sales & Marketing Alignment: How to Define a Sales-Ready Lead
The second step to perfect Sales and Marketing alignment is a piece of cake, as you finally define just what a sales ready lead looks like.