Service

Read this blog to learn the seven customer service principles every growing business in South Africa needs to know.

Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.

In this blog, learn how new technologies such as self-service agents and chatbots are improving customer success.

Find out why digital transformation in the utilities industry is critical to empower employees, create value and elevate the customer journey.

Success is no longer just about products; a customer-centric mindset is key for manufacturers to stay ahead of the competition. Read here.

Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE.

Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs.

Contact centres are here to stay. Learn how to futureproof your service and sales teams with Vonage Contact Centre for Salesforce.

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.