Service

Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.

We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals.

Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend?

Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here.

Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days.

Use these 8 practical tips to optimise your social media management strategy for dealing with negative comments on social media. Read more.

Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today.

As your team works day in and day out to make customers feel supported & cared for, learn what you can do to enhance self-service in one hour.

Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement.

Want to boost customer satisfaction and loyalty? Learn how you can achieve that with these 11 post-sales techniques.