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Rethink Approach to Customer Engagement: Insights from 8,000 Consumers
Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement.
![11 Post-Sales Techniques To Keep Your Customers Happy](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/11-post-sales-techniques-600.jpg?w=300)
11 Post-Sales Techniques To Keep Your Customers Happy
Want to boost customer satisfaction and loyalty? Learn how you can achieve that with these 11 post-sales techniques.
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How Do Brands Build Customer Loyalty in a Digital World?
In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.
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Servitization: The Changing Face of Manufacturing & Service
Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers.
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3 Field Service Mistakes You Can Fix, First Time
Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.
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Welcome Salesforce Einstein: AI for the World’s Smartest CRM
With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM.
![7 Ways to Empower Your Customer Service Agents](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/empower-customer-service-agents-600.jpg?w=300)
7 Ways to Empower Your Customer Service Agents
Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.
![5 reasons to put customers at the centre of your business](https://www.salesforce.com/eu/blog/wp-content/uploads/sites/14/2023/09/put-customers-at-centre-of-your-business-600.jpg?w=300)
5 reasons to put customers at the centre of your business
Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why.