Customer Experience Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Service Customer Experience Trailblazer Story How Data Is Helping Veolia UK Build a Greener World Koser Khan January 19, 2021 We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals. Service Digital Transformation IT Trailblazer Secret Sauce to Building a Connected Customer-Centric Ecosystem Jude Umeh October 14, 2020 Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend? Service IT Service Cloud Digital Transformation Advantages of Cloud Computing: 10 Reasons to Move to the Cloud Salesforce UK October 1, 2020 Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here. Service Digital Transformation IT Trailblazer Story Meet the Trailblazer Who Built Aegon’s New Web Chat Service in 5 Days Koser Khan September 8, 2020 Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days. Service Financial Services Service Cloud Social Media Marketing 8 Ways to Deal With Negative Social Media Comments Carl Henderson August 14, 2020 Use these 8 practical tips to optimise your social media management strategy for dealing with negative comments on social media. Read more. Service Marketing Small Business AI 6 Powerful Benefits of Live Chat Software on your website Salesforce UK August 4, 2020 Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today. Service CRM Customer Experience Leading Through Change What You Can Do In One Hour to Enhance Your Self-Service Salesforce Authors April 3, 2020 As your team works day in and day out to make customers feel supported & cared for, learn what you can do to enhance self-service in one hour. Service Leading Through Change Reports Rethink Approach to Customer Engagement: Insights from 8,000 Consumers Salesforce EMEA January 14, 2020 Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement. Commerce Service Customer Experience Sales 11 Post-Sales Techniques To Keep Your Customers Happy Salesforce UK November 8, 2018 Want to boost customer satisfaction and loyalty? Learn how you can achieve that with these 11 post-sales techniques. Service Sales
Customer Experience Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Service Customer Experience
Trailblazer Story How Data Is Helping Veolia UK Build a Greener World Koser Khan January 19, 2021 We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals. Service Digital Transformation IT
Trailblazer Secret Sauce to Building a Connected Customer-Centric Ecosystem Jude Umeh October 14, 2020 Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend? Service IT Service Cloud
Digital Transformation Advantages of Cloud Computing: 10 Reasons to Move to the Cloud Salesforce UK October 1, 2020 Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here. Service Digital Transformation IT
Trailblazer Story Meet the Trailblazer Who Built Aegon’s New Web Chat Service in 5 Days Koser Khan September 8, 2020 Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days. Service Financial Services Service Cloud
Social Media Marketing 8 Ways to Deal With Negative Social Media Comments Carl Henderson August 14, 2020 Use these 8 practical tips to optimise your social media management strategy for dealing with negative comments on social media. Read more. Service Marketing Small Business
AI 6 Powerful Benefits of Live Chat Software on your website Salesforce UK August 4, 2020 Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today. Service CRM Customer Experience
Leading Through Change What You Can Do In One Hour to Enhance Your Self-Service Salesforce Authors April 3, 2020 As your team works day in and day out to make customers feel supported & cared for, learn what you can do to enhance self-service in one hour. Service Leading Through Change
Reports Rethink Approach to Customer Engagement: Insights from 8,000 Consumers Salesforce EMEA January 14, 2020 Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement. Commerce Service Customer Experience
Sales 11 Post-Sales Techniques To Keep Your Customers Happy Salesforce UK November 8, 2018 Want to boost customer satisfaction and loyalty? Learn how you can achieve that with these 11 post-sales techniques. Service Sales