Service

In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.

Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers.

Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM.

Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.

Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why.