AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Generative AI Customer Experience Customer Success AI Training Your Own AI Model Probably Won’t Help Win Customers, But Data Will Lisa Lee October 15, 2024 AI plays a key role in personalised customer experiences. But a data platform that connects the dots between every data point is the real hero. Customer Experience Data Culture Data Visualisation Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Sales Operations Consumer Goods Customer Experience Ecommerce Global Ecommerce: Tips for International Expansion Pei Thong October 4, 2024 Entering new markets is a great way to increase your revenue and customer base. Follow our steps to achieve international commerce success. Commerce Customer Experience Ecommerce Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture AI A conversation with Paul Lewis, Firmwide Managing Partner at Linklaters Sally Craxton July 16, 2024 Sally Craxton, our Regional Vice President, Professional Services, spoke with Paul Lewis, Firmwide Managing Partner at Linklaters, about his thoughts on leveraging the power of data and AI to deliver unique experiences for their clients. Customer Experience Customer Success Customer Relationships Commerce How Will Generative AI Streamline Omnichannel Commerce? Salesforce EMEA June 19, 2024 Discover how generative AI will change omnichannel commerce and simplify experiences for the modern consumer. Find out more. Customer Experience E-Commerce Personalisation Salesblazer What Is a Sales Pipeline and How Do You Build One? A Complete Guide Jen Gustavson May 31, 2024 Managing your sales pipeline lets you catch tiny problems before they become big. Analytics Salesblazer Customer Experience Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales AI Your Industry Is Using AI To Improve Customer Service — Are You? Salesforce EMEA May 29, 2024 AI in customer service is enhancing the way businesses interact with customers across all industries. See how you could benefit from it. Customer Experience Service Service Cloud
AI AI-Powered Agents Won’t Take Your Job, They’ll Improve It John Arlidge October 30, 2024 New AI Agents are replacing clunky copilots and chatbots, freeing up staff to be more creative. Generative AI Customer Experience Customer Success
AI Training Your Own AI Model Probably Won’t Help Win Customers, But Data Will Lisa Lee October 15, 2024 AI plays a key role in personalised customer experiences. But a data platform that connects the dots between every data point is the real hero. Customer Experience Data Culture Data Visualisation
Industry Yes, Brands Can Turn Customer Service Into a Profit Centre Patricia Staino October 10, 2024 Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line. Sales Operations Consumer Goods Customer Experience
Ecommerce Global Ecommerce: Tips for International Expansion Pei Thong October 4, 2024 Entering new markets is a great way to increase your revenue and customer base. Follow our steps to achieve international commerce success. Commerce Customer Experience Ecommerce
Media Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers? Gaby Hosokawa September 27, 2024 Technology can optimise the powerful model of serving up what customers want when they want it. Collaboration Customer Experience Data Culture
AI A conversation with Paul Lewis, Firmwide Managing Partner at Linklaters Sally Craxton July 16, 2024 Sally Craxton, our Regional Vice President, Professional Services, spoke with Paul Lewis, Firmwide Managing Partner at Linklaters, about his thoughts on leveraging the power of data and AI to deliver unique experiences for their clients. Customer Experience Customer Success Customer Relationships
Commerce How Will Generative AI Streamline Omnichannel Commerce? Salesforce EMEA June 19, 2024 Discover how generative AI will change omnichannel commerce and simplify experiences for the modern consumer. Find out more. Customer Experience E-Commerce Personalisation
Salesblazer What Is a Sales Pipeline and How Do You Build One? A Complete Guide Jen Gustavson May 31, 2024 Managing your sales pipeline lets you catch tiny problems before they become big. Analytics Salesblazer Customer Experience
Salesblazer The Complete Guide to Building a Sales Forecast Paul Bookstaber May 31, 2024 Set your company up for predictable revenue growth with the right forecasting processes and tools. Salesblazer Customer Experience Sales
AI Your Industry Is Using AI To Improve Customer Service — Are You? Salesforce EMEA May 29, 2024 AI in customer service is enhancing the way businesses interact with customers across all industries. See how you could benefit from it. Customer Experience Service Service Cloud