Recent Stories

New tech and customer expectations are driving today’s SME trends. Read on to see what else is on the minds of SME leaders around the world.

Discover the top tips for managers who want to bring out the best in their teams, empower workforces, & avoid pitfalls that lead to disunity.

European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction.

The B2B retail route to market can achieve optimisation through the employees that know the consumer journey best; the sales reps.

Harvey Miles is a Digital Technology Services Apprentice at Centrica. We caught up with Harvey to find out about his Trailblazer Story.

Learn how Retail Capital & RIB CCS are developing personal customer relationships in industries like financial services and construction.

How customer service leaders in Financial Services are tackling disruptive forces with game changing technology

Find out how you could boost talent acquisition with our five steps to a more diverse and inclusive workplace.

Find out how global marketing experts use an account-based marketing (ABM) strategy to strengthen marketing ROI.

Cloud computing can help SMEs empower their teams and cut IT costs. Read on to see how cloud computing for small business is changing the game.