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From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

RefugeeForce aims to challenge and remove the stigma of what it means to be a refugee. Learn more about RefugeeForce here.

Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?

Salesforce Senior Managers, Michelle Grant and Rosemary Okolie, break down four key digital commerce trends in Europe. Read more here.

Across the world, businesses are swiftly (or reluctantly) embracing digital & the new insights & opportunities it provides. Learn more here.

Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.

How has the pandemic affected customer behaviour? Learn how B2C commerce future trends are driving tomorrow’s customer journey.

What strategies are driving B2B organisations in the digital-first environment? Discover the impact of digital channels on B2B commerce.

Sales teams are a crucial part of any business and sales program managers are key to navigating an uncertain climate. Read on to see why.

By embracing digital transformation, legal firms can become client-centric businesses on every level. Here's how to get started